Service Coordinator
Danaher Corporation
Summary
The Service Coordinator for Leica Biosystems is responsible for supporting Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization. Works closely with Field Service Engineers and Field Service Management.
Job description
In this role, you will have the opportunity to:
- Coordinate and dispatch customer work orders across assigned territories, balancing customer needs, service priority, FSE availability, location, and scheduling requirements to support timely and effective service
- Manage changing priorities throughout the day, coordinating repairs, Preventative Maintenance, installations, instrument moves, parts, and other service needs while keeping customers, FSEs, and Field Service Management informed
- Identify opportunities to optimize schedules, bundle service activity, and maximize FSE capacity, helping enable the field team to serve customers efficiently and deliver a strong customer experience
The essential requirements of the job include:
- High School Diploma with 3+ years customer service experience or Associate’s degree with 1+ years of customer service experience
- Demonstrated analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail
It would be a plus if you also possess previous experience in:
- Experience dispatching Field Service Engineers
- Experience working with Salesforce.com and/or SAP
- Previous experience in and through knowledge of the medical device and/or related industries
Requirements
- High School Diploma with 3+ years customer service experience or Associate’s degree with 1+ years of customer service experience
- Demonstrated analytical skills: ability to gather, analyze, summarize, and present data
- Excellent organizational skills and attention to detail
- Experience dispatching Field Service Engineers
- Experience working with Salesforce.com and/or SAP
- Previous experience in and through knowledge of the medical device and/or related industries
Benefits
- Health care program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.