Service Coordinator
Healthcare Markets, Inc.
Summary
MRP is seeking a detail-oriented and customer-focused Service Coordinator to join our Customer Experience team in Park City. In this role, you will be the first point of contact for practices that need service on their aesthetic medical devices. You will guide each request from intake through resolution, coordinating technical calls, connecting customers with field or depot service, and managing the administrative work behind every service transaction.
Job description
Position Overview
MRP is seeking a detail-oriented and customer-focused Service Coordinator to join our Customer Experience team in Park City. In this role, you will be the first point of contact for practices that need service on their aesthetic medical devices. You will guide each request from intake through resolution, coordinating technical calls, connecting customers with field or depot service, and managing the administrative work behind every service transaction.
This is an excellent opportunity for a customer service professional who wants to build a career in the medical device and service industry. No prior medical device experience is required. We will train you on our products, systems and processes.
Key Responsibilities
Service intake and onboarding
- Serve as the first point of contact for new service requests from medical and aesthetic practices.
- Create and manage service tickets in Jira, ensuring every request is complete and accurately documented.
- Conduct discovery with customers to understand the issue, equipment and service history.
- Contact customers by phone and email to schedule technical troubleshooting calls.
Service coordination
- Communicate the findings and recommended next steps from each technical call to the customer.
- Introduce customers to their next point of contact for field service or depot service.
- Ensure every handoff is complete and well documented so the customer experience stays seamless.
Service administration
- Prepare service agreements and related documentation.
- Create and manage invoices in QuickBooks.
- Process service transactions accurately and in a timely manner.
Customer communication
- Provide proactive updates to customers throughout the service process.
- Identify and escalate issues to the appropriate team members.
- Follow up to make sure every customer knows their next step.
Requirements
- 3–4 years of customer-facing experience in customer service, client support, scheduling or a related role.
- Excellent verbal and written communication skills, with a professional and friendly phone presence.
- Strong organizational skills and attention to detail, with the ability to manage multiple open requests at once.
- Ability to learn new software quickly.
- A proactive, solutions-oriented approach and strong sense of ownership.
- High school diploma or equivalent required.
- Experience in medical devices, equipment service, healthcare or technical support preferred.
- Experience with Jira, QuickBooks or another ticketing or invoicing system preferred.
- Experience with billing, invoicing or contract administration preferred.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
- Equity
- Uncapped Commissions
Company overview
Healthcare Markets, Inc., also known as HealthMarkets, is a leading technology-enabled health insurance marketplace headquartered in North Richland Hills, Texas. Founded in 1984, the company has established itself as one of the largest independent insurance agencies in the United States, serving millions of customers nationwide. Healthcare Markets operates through its proprietary technology platform, the HealthMarkets Insurance Exchange, which seamlessly connects customers with comprehensive insurance solutions. The company offers a wide range of health, Medicare, life, and supplemental insurance products from over 250 insurance providers, including major carriers like Aetna, UnitedHealthcare, Cigna, Humana, and Blue Cross Blue Shield. With a network of more than 3,000 licensed agents across 200+ offices and retail locations, Healthcare Markets provides personalized insurance shopping experiences through multiple channels including in-person consultations, phone support available 24/7, and user-friendly online platforms. The company's mission focuses on helping individuals, families, and small businesses make informed decisions about insurance products that protect their health and financial well-being.