Service Coordinator - Inside Sales
Hamilton Company
Summary
Serves as the primary liaison among Sales, Finance, and the Customer, ensuring seamless coordination and execution of quoting, invoicing, and service agreement management.
Job description
- Drive Internal Sales: Manage the sales process for service agreements.
- Support Pre-Sales: Assist sales teams by providing quotes and information on service agreements.
- Negotiate and Manage Agreements: Handle the management and revision of service agreement terms and conditions.
- Ensure Revenue Accuracy: Collaborate with finance on monthly reporting to guarantee proper invoicing and service agreement revenue recognition.
- Track Agreement Performance: Generate regular reports that detail the status and performance of service agreements.
- Manage Service Agreement Data: Maintain accurate records of service agreements and related assets within the CRM system.
- Maintain Pricing and Quoting Tools: Keep service agreement pricing accurate and up to date within the quoting system.
- Process CRM Data Corrections: Manage any necessary revisions to service agreement assets and configurations in the CRM.
- Contract Expertise: Understand, interpret, and apply legal contracts, including sales agreements and vendor agreements.
- Customer Communication: Communicate effectively with customers via email and meetings regarding service agreement quotes, terms, compliance, and other relevant matters.
- Team Collaboration: Communicate with team members by keeping them informed on contract status, pricing, and product details.
- Invoice Management: Oversee the invoicing process for all purchased service agreements.
Requirements
- Five (5) plus years of customer service or similar experience.
- Must have Microsoft experience, i.e. Outlook, Word, Excel, Access and PowerPoint.
- Technical aptitude and proven sales ability to effectively articulate product value and close deals.
- Excellent verbal and written communication skills.
- High school diploma or GED required. Some college or degree preferred.
Benefits
- Medical, Dental & Vision
- Paid vacation
- Paid sick time
- Disability insurance
- 401(k)
- Tuition reimbursement
Company overview
Hamilton Company is a global leader in laboratory automation and precision liquid handling systems, serving the life sciences, pharmaceutical, and biotechnology industries. Founded in 1953 and headquartered in Reno, Nevada, the company specializes in developing innovative robotic systems, automated workstations, and liquid handling technologies that enhance research efficiency and reproducibility. Hamilton's product portfolio includes automated pipetting systems, microplate handlers, sample storage solutions, and consumables designed for high-throughput screening, genomics, proteomics, and drug discovery applications. The company's technologies are widely used in academic research institutions, pharmaceutical companies, and clinical laboratories worldwide. With a strong focus on precision engineering and reliability, Hamilton Company has established itself as a trusted partner for laboratories seeking to automate complex workflows and improve experimental outcomes. Their solutions enable researchers to increase productivity while maintaining data integrity and reproducibility across diverse scientific applications.