Service Operations Supervisor
Baxter International Inc.
Summary
Lead the daily operations of an assigned service location, ensuring the safe, compliant, and efficient delivery of service while driving operational performance, customer satisfaction, and revenue growth. Oversee service center performance, support continuous improvement initiatives, and lead a team responsible for servicing critical healthcare equipment.
Job description
What You'll Do
- Lead the day-to-day operations of an assigned service location, ensuring compliance with company policies, SOPs, and regulatory requirements.
- Supervise, train, and develop service team members to achieve operational and performance objectives.
- Drive safety initiatives, maintain a clean and compliant work environment, and ensure completion of required safety training and medical testing requirements.
- Maintain accountability for site inventory accuracy and the timely, accurate completion of service work orders.
- Monitor and drive key operational metrics, continuous improvement initiatives, and overall service center performance.
- Manage service revenue objectives, support service contract compliance, and oversee local expense controls and resource utilization.
- Partner with sales teams and customers to support business reviews, contract performance, and customer satisfaction goals.
- Evaluate staffing, equipment, and operational needs; prepare business cases to support resource planning and site requirements.
What You'll Bring
- Previous supervisory, team lead, or people leadership experience.
- High school diploma or equivalent required.
- Ability to interpret and apply technical documentation, including technical manuals, bulletins, schematics, and related materials.
- Experience working with Microsoft Office applications and technology-based business tools.
- Valid driver's license with a driving record that meets company standards.
- Ability to support schedule flexibility, on-call requirements, and occasional overnight travel.
- Experience operating in regulated environments and adhering to established policies, procedures, and compliance requirements.
Requirements
- Previous supervisory, team lead, or people leadership experience
- High school diploma or equivalent required
- Ability to interpret and apply technical documentation, including technical manuals, bulletins, schematics, and related materials
- Experience working with Microsoft Office applications and technology-based business tools
- Valid driver's license with a driving record that meets company standards
- Ability to support schedule flexibility, on-call requirements, and occasional overnight travel
- Experience operating in regulated environments and adhering to established policies, procedures, and compliance requirements
Benefits
- Medical & Dental Coverage
- Life & Accident Insurance
- Short & Long-Term Disability
- Employee Stock Purchase Plan
- 401(k) Matching
- Flexible Spending Accounts
- Educational Assistance
- Paid Holidays
- Paid Time Off
- Paid Parental Leave
- Commuting Benefits
- Employee Discount Program
- Employee Assistance Program
- Childcare Benefits
Company overview
Baxter International Inc. is an American multinational healthcare company headquartered in Deerfield, Illinois, founded in 1931. As a leading global medical device manufacturer, Baxter specializes in developing and producing essential medical products for treating chronic and acute medical conditions. The company operates across three primary business segments: Medical Products and Therapies, Healthcare Systems and Technologies, and Pharmaceuticals. Baxter's extensive product portfolio includes intravenous (IV) solutions, infusion pumps, dialysis equipment for kidney disease treatment, surgical technologies, and hospital pharmaceuticals. With approximately 38,000 employees worldwide and annual revenues exceeding $10 billion, Baxter plays a critical role in global healthcare infrastructure. The company is particularly known for its leadership in IV fluid production, manufacturing approximately 60% of the intravenous fluids used in the United States. Baxter's innovations include pioneering developments in artificial kidney technology and advanced surgical products, serving healthcare providers across more than 100 countries. The company maintains a strong commitment to research and development, investing significantly in medical technology advancements that improve patient outcomes and healthcare delivery efficiency.