Service Project Coordinator
Agilent Technologies
Summary
As the Service Project Coordinator for the AFO Field Service Center, you will be responsible for overseeing the quality/business functions for the organization. This will involve working closely with the AFO Field Service Center Manager to analyze data, identify, and initiate project/program enhancements, determining overall program/project plan, budget, structure, schedule, and staffing requirements, and driving and delivering expected results according to agreed project scope, cost, quality, and timeline milestones. This role requires the release and maintenance of quality documentation related to the department and service products. You will work with the FSC Engineers and Supervisors to deliver timely service releases and will maintain all quality documentation and updates related to the department and service products.
Job description
Responsibilities
- Gathers, analyzes, and interprets data. Makes recommendations to management for the purpose of business planning, processes improvement, and solution development. Analyzes data trends for new service solutions. Presents findings and recommendations based on analysis.
- Manage internal business projects from initiation through completion. This will include interpreting requirements, identifying project scope and plans, directing schedules, monitors project financials, assigning tasks and tracking performance and milestone achievement against defined metrics.
- Maintains documentation, updates, and submissions as related to the department and QA events. Coordinates with technical teams to ensure technical documentation and procedures are up to date. Coordinate with the management team to ensure all documentation related to quality events and certifications are updated and submitted timely.
- Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
- May participate in business systems planning to define or upgrade business applications or functional solutions.
- Presenting deviations to relevant stakeholders and recommending schedule changes, cost adjustments, resource additions or scope changes.
- Ensures effective communication across teams/functions.
- Keeps management advised of progress, key issues and changes which may impact the business.
- Leading people and resource through others is important in ensuring successful outcomes in accordance with agreed project scope, cost, quality, and timeline milestones, and may include leading third-party resources. This role also requires accountability for risk assessment, including effectively identifying and communicating risks to stakeholders.
This position is an onsite role that is located in Wilmington, DE. It is required that you reside in the greater Wilmington or Philadelphia area. No relocation benefits are offered at this time.
Qualifications
- Bachelor's or Master's Degree or equivalent
- 1+ years of experience with data analysis and/or project management
- Familiarization with laboratory equipment, SOP, and documentation systems
- Familiarization with Pharma or BioPharma QA documentation and/or process is a plus
- Advanced Excel and data visualization/reporting: PivotTables, XLOOKUP, Power Query, dashboards, and ideally Power BI
- Ability to navigate Enterprise database systems confidently
- Strong organizational and communication skills, and the ability to work independently
- Strong business acumen, customer orientation, data-driven mindset, and project management skills for continuous improvement of operational excellence
Requirements
- Bachelor's or Master's Degree or equivalent
- 1+ years of experience with data analysis and/or project management
- Familiarization with laboratory equipment, SOP, and documentation systems
- Familiarization with Pharma or BioPharma QA documentation and/or process is a plus
- Advanced Excel and data visualization/reporting: PivotTables, XLOOKUP, Power Query, dashboards, and ideally Power BI
- Ability to navigate Enterprise database systems confidently
- Strong organizational and communication skills, and the ability to work independently
- Strong business acumen, customer orientation, data-driven mindset, and project management skills for continuous improvement of operational excellence
Benefits
- Bonus
- Stock
- Health Insurance
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.