Service Repair Technician

Position Summary

The Service Repair Technician is responsible for repairing, reworking, testing, and upgrading designated complex internal and field returned robotic electro-mechanical assemblies while maintaining compliance with medical device regulations and quality standards. This role partners with many cross functional groups including Engineering, Manufacturing, Quality, Failure Analysis, R&D, and the warehouse. This role requires the ability to troubleshoot failures, identify root causes, and determine a path to repair.

Responsibilities

• Test and repair or perform upgrades on Robotic Platform subsystems, interfaces, and components to return units to service-ready condition.
• Use of hand tools to disassemble, assemble, and repair mechanical and electrical components.
• Document test plans and DHR's, rework/repairs, results, conclusions, and requirements traceably to support release decisions and audits.
• Proven ability to troubleshoot test failures, perform root-cause analysis, and verify corrective actions to prevent recurrence.
• Establish customer satisfaction through excellence in upgrade, repair and support of customer products internally and externally.
• Support Johnson & Johnson Quality System by following procedures/work instructions and crafting records to meet the requirements of the Quality Management System.
• Follow all applicable work instructions, set up and operate machines/equipment/fixtures to perform repair and testing processes.
• Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting.
• Assisting the Failure Analysis team as needed.
• Conduct sophisticated quality inspection of own or others' work to ensure workmanship standards are met.
• Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly, test records and related documentation.
• Identify and raise nonconforming products and support root cause investigation alongside manufacturing engineering.
• Maintain compliance with ESD controls, clean manufacturing practices, hazardous waste handling, and safety standards; promptly address safety concerns and support risk-mitigation activities.

Qualifications

Required Education: Minimum of an associate's degree in mechanical, electrical or industrial Engineering or equivalent combination of experience and education.

Required Skills & Experience: Minimum of 2-4 years medical device or capital equipment experience. Ability to read mechanical drawings and wiring schematics. Ability to work with and configure computer hardware and software. Understand and apply GMP and GDP principles. Sound analytical reasoning and problem-solving skills. Innovative, independent, driven and results oriented. Able to easily adjust to evolving requirements and navigate in a fast-paced environment to meet tight schedules. Effective and proactive written and verbal communication skills with the ability to collaborate within a multi-functional array of mechanical, electrical, system, and software engineers.

Preferred Skills & Experience: Support experience in Robotics repairs. Agile PLM experience. SAP experience. Bachelor's degree in mechanical, electrical or Industrial Engineering. MS Dynamics experience. MES experience.

Work Environment

This position operates in a laboratory/assembly environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads. May require prolonged periods of standing, bending, sitting, and kneeling during system assembly.

Position Type and Expected Hours of Work

Availability to work extended day shift preferred (8:00am-4:30pm) to overlap with R&D and Manufacturing.