Service Sales Representative

Responsibilities

• Quoting new contract and product sales for both new and existing customers.
• Lead generation, verbal and direct email communications, and performing other lead generation activities.
• Monthly reporting of bookings, quoting renewals and possible new opportunities.
• Ensure customer satisfaction with response time and accuracy.
• CRM & Syspro entry and clean up for all customer communication and quotes/contract sales.
• Internal communication and relations with Service & Customer support to ensure customer satisfaction.
• Accurate sales forecasting weekly.
• Utilize available CRM tools to research accounts and detect new business opportunities.
• Define and report KPIs to measure initiatives’ success (renewal rates, etc.).
• Partnerships with other company stakeholders to implement continuous improvement in sales process.
• Support strategic initiatives for Service Sales development.
• Team Kaizens to improve and implement new processes and new sales opportunities.
• Work with Customer Service and Delivery – Operations to identify and support the implementation of new outbound Service initiatives.
• Visiting customers for significant quotation values and key accounts possibly 1-2 times per year.

Requirements

• Previous Sales & quoting experience.
• Excellent computer and communication skills on and off camera (Teams).
• Be knowledgeable about the product, willingness to attend training courses and watch training product videos as available and requested.
• Identify prospective customers, lead generation and conversion.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they solve customer problems.
• Answer questions about the products.
• Collaborate with colleagues in many different sectors.
• Maintain contact lists and follow up with customers to continue relationships.
• Technical & communication sales skills.
• Proven experience in customer service communication and relationships.
• Experience with relevant software applications as applicable.
• Basic Sales mathematical skills

Education

Bachelors Degree or relevant experience

Reasoning Ability

• Excellent written and verbal communication skills
• Organization and planning
• Problem analysis and problem-solving
• Information management
• Acquire and maintain a knowledge of the internal business areas / segments and relevant products
• Develop and maintain relationships to his/her Service Sales colleagues, Technical Service members, Customer Care Team
• Develop and maintain relationships with all Network (internal, Sales, Marketing, Technical Services, and Business Unit)
• Persuasiveness
• Adaptability
• Innovation
• Judgment
• Decision-making