Service Technician 2 - London, Kentucky
Siemens Healthineers
Summary
As a Customer Service Engineer, you will be responsible for servicing DX (Laboratory Diagnostics) Equipment in the London, KY & Hazard, KY areas.
Job description
- Install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- Deliver timely and effective repairs as well as adequate training of operators to ensure optimal system performance.
- Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Manage company assets including a company car, cell phone, computer, tools, and inventory parts.
- Establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
This position may suit you best if you are familiar with performing service, preventative maintenance and modifications on DX Equipment at customer sites with minimal supervision, and have experience in testing, repairing and maintaining capital medical equipment.
Requirements
- Minimum high school diploma; technical associate’s degree or equivalent preferred.
- 5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
- Valid driver's license, ability to drive independently day and night, and good driving record.
- Proficiency in the use of tools and service test equipment.
- Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website—Engineer Tools).
- Strong customer service and communication skills.
- General understanding of principles of electricity, power supplies, and grounding.
- Experience with electronics, hydraulic and pneumatic systems.
- Ability to lift 50lbs, walk, climb ladders/stepstools, bend, twist, sit, squat, stand, high-reach, fine grasping manipulation, good vision, and work alone.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking
- Public transportation
- Paid time off
- Paid sick and safe time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.