Summary

We are currently seeking a dedicated and skilled Service Technician to join our team at our Baltimore - Lord Baltimore location. This is a full-time, regular/at-will position offering hourly compensation. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day. No travel is required for this role, as work will primarily be performed at the Baltimore - Lord Baltimore facility.

Job description

Position Overview

We are currently seeking a dedicated and skilled Service Technician to join our team at our Baltimore - Lord Baltimore location. This is a full-time, regular/at-will position offering hourly compensation. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day. No travel is required for this role, as work will primarily be performed at the Baltimore - Lord Baltimore facility.

Key Responsibilities

Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field.
Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use.
Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop and warehouse at all times.
Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized.
Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking.
Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports.
Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety.
Equipment Fitting and Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user.
Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment.
Training and Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge.

Physical Requirements

This role requires the ability to meet the physical demands of the job, with or without reasonable accommodations. Candidates must be able to lift up to 50 lbs and pull or push equipment weighing over 100 lbs as necessary. The role also requires prolonged periods of standing, bending, and kneeling, as well as strong manual dexterity for equipment manipulation and repairs. Technicians must be able to work in inclement weather conditions, especially during field operations, and must be available to work overtime when required based on business needs.

Requirements

High school diploma or GED
At least two years of relevant mechanical experience
Valid driver's license
Ability to lift up to 50 lbs
Ability to pull or push equipment weighing over 100 lbs
Prolonged standing, bending, and kneeling
Strong manual dexterity
Ability to work in inclement weather
Availability for overtime
Pass a drug test

Benefits

Medical, Dental & Vision
401(k) Matching
Short & Long-Term Disability
Life Insurance
Training & Development

Company overview

Numotion is the nation's largest and leading provider of Complex Rehabilitation Technology (CRT) and mobility products and services, dedicated to helping individuals with mobility limitations maximize their health, personal independence, and active participation in everyday life. Founded in 2001 and headquartered in Brentwood, Tennessee, the company operates approximately 150 locations across the United States and serves over 500,000 customers annually. Numotion specializes in prescription-based mobility solutions including individually configured power and manual wheelchairs, seating systems, and other assistive technologies designed for people with significant disabilities and complex medical needs. The company employs approximately 3,000 professionals, including over 460 Assistive Technology Professionals (ATPs) and 1,000+ service technicians, providing comprehensive clinical expertise and nationwide support. Through its portfolio of brands including Numotion Medical Supplies, SpinLife, SpinKids, CorLife, and Motion (in Canada), the company offers a complete spectrum of mobility solutions from complex rehab technology to urological supplies, speech solutions, and workers' compensation services. Numotion works closely with clinicians, therapists, and healthcare providers while maintaining partnerships with every major CRT manufacturer in the industry and agreements with over 3,300 health plans.