ServiceNow Engineer I
Tempus AI
Summary
In this role, you will be responsible for leading development and maintenance of ServiceNow and a key stakeholder in its architecture. You must be a team-oriented individual, with proven ability to execute both collaboratively and independently. You will work closely with Technology and Business teams to develop and enhance ServiceNow capabilities.
Job description
What You'll Do
- Configure and customize core ServiceNow applications, including IT Service Management (ITSM) and Human Resource Service Delivery (HRSD), utilizing Flow Designer, Business Rules, Client Scripts, and UI Policies.
- Analyze business requirements and user stories to deliver the simplest, most effective "Out of the Box" (OOTB) solutions, avoiding unnecessary customization or scope creep.
- Act as a reliable technical partner to the cross-functional teams, troubleshooting incidents, resolving platform bugs, and proactively creating documentation to support front-line agents.
- Build and maintain the Automated Test Framework (ATF) to ensure platform stability during upgrades and deployments.
- Maintain and troubleshoot platform integrations (REST/SOAP APIs) with third-party vendors and tools.
- Actively participate in Scrum/Agile ceremonies (Daily Standups, Sprint Planning, Peer Reviews) and proactively communicate project status, blockers, and technical findings.
Required Qualifications
- 1 - 2 years of hands-on experience working with the ServiceNow platform
- Solid understanding of ServiceNow architecture, data structures, and core ITSM modules.
- Basic to intermediate knowledge of JavaScript, HTML, and CSS.
- Familiarity with ServiceNow Flow Designer, IntegrationHub, and ATF.
- Excellent collaborative skills with a service-oriented mindset.
- A positive, solution-oriented attitude toward learning new tools, technologies, and evolving processes.
- Clear, concise, and professional communication skills (both written and verbal) for interacting with technical teams and stakeholders.
- Ability to take ownership of tasks, raise questions early when requirements are unclear, and actively participate in technical discussions.
Preferred Qualifications
- 1-2 years of hands-on experience working with the ServiceNow platform as an administrator or junior developer.
- ServiceNow Certified System Administrator (CSA) is highly preferred
- Progress toward Certified Application Developer (CAD) is a plus.
Requirements
- 1 - 2 years of hands-on experience working with the ServiceNow platform
- Solid understanding of ServiceNow architecture, data structures, and core ITSM modules
- Basic to intermediate knowledge of JavaScript, HTML, and CSS
- Familiarity with ServiceNow Flow Designer, IntegrationHub, and ATF
- Excellent collaborative skills with a service-oriented mindset
- A positive, solution-oriented attitude toward learning new tools, technologies, and evolving processes
- Clear, concise, and professional communication skills (both written and verbal)
- Ability to take ownership of tasks, raise questions early when requirements are unclear, and actively participate in technical discussions
- ServiceNow Certified System Administrator (CSA) is highly preferred
- Progress toward Certified Application Developer (CAD) is a plus
Benefits
- Incentive Compensation
- Restricted Stock Units
- Medical Benefits
Company overview
Tempus AI, Inc. (NASDAQ: TEM) is a pioneering healthcare technology company founded in 2015 by Eric Lefkofsky in Chicago, Illinois. The company was established after Lefkofsky's wife was diagnosed with breast cancer, driving his mission to revolutionize cancer care through technology and artificial intelligence. Tempus specializes in applying AI to advance precision medicine by collecting and analyzing vast amounts of molecular, clinical, and genomic data. The company operates across multiple therapeutic areas including oncology, cardiology, radiology, neurology, psychiatry, and dermatology. Tempus provides comprehensive diagnostic services including next-generation sequencing (NGS), PCR profiling, and molecular pathology testing. Its AI-powered platform enables physicians to make real-time, data-driven decisions for personalized patient care and targeted therapies. The company went public in June 2024 and has expanded globally with operations in multiple countries. Tempus continues to innovate at the intersection of healthcare and artificial intelligence, aiming to ensure patients receive the right treatments at the right time for improved health outcomes.