ServiceNow Lead Developer
University of Chicago
Summary
Are you ready to shape the future of digital services at the University? We’re seeking a visionary ServiceNow Lead Developer to drive innovation and excellence within our fast-growing ServiceNow platform. This is a unique opportunity to lead projects involving new technologies like AI-powered chatbots and workflow automation, while collaborating with partners campus-wide to design processes and improve service delivery.
Job description
Job Summary
Are you ready to shape the future of digital services at the University? We’re seeking a visionary ServiceNow Lead Developer to drive innovation and excellence within our fast-growing ServiceNow platform. This is a unique opportunity to lead projects involving new technologies like AI-powered chatbots and workflow automation, while collaborating with partners campus-wide to design processes and improve service delivery.
Responsibilities
- Leads technical development and platform architecture for ServiceNow, ensuring scalable, sustainable solutions.
- Oversees and mentors ServiceNow team members, guiding best practices in agile delivery, code quality, and platform management.
- Collaborates closely with stakeholders across campus (IT, HR, Finance, Research, etc.) to understand needs, design optimal solutions, and communicate progress.
- Spearheads exciting initiatives including chatbot integration, advanced workflow automation, and onboarding of new ServiceNow modules and units.
- Designs and optimizes business processes leveraging ServiceNow capabilities.
- Manages backlog and prioritizes high-impact projects.
- Champions governance and compliance standards, serving as a resource on ServiceNow trends, security, and platform strategy.
- Fosters an inclusive, innovative team culture and actively communicates updates, challenges, and successes to campus partners.
- Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.
- Leads or coordinates teams or projects for activities relating to software support and/or development.
- Performs other related work as needed.
Minimum Qualifications
Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Preferred Qualifications
Education: Bachelor's degree in computer science or related field. Advance degree in a technical field. Experience: Demonstrated experience in ServiceNow development and administration or in another application. Background in higher education or large enterprise environments is beneficial. Certifications: Service-now.com Developer certification. Technical Skills or Knowledge: Proven process design and improvement capabilities. Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation.
Preferred Competencies
- Outstanding communication skills to bridge technical and non-technical audiences with clarity and enthusiasm.
- Strong background in leading complex projects or platforms, especially in fast-paced or evolving environments.
- Work collaboratively, lead change, and adapt to new challenges.
- Excellent verbal and written communication skills.
- Effective interpersonal and collaborative skills.
- Strong analytical skills.
- Excellent organizational and time management skills.
- Self-motivated and take initiative.
- Prioritize multiple projects and independently follow through with detail.
Working Conditions
Standard office environment. Sit for short or extended time periods. Extensively use computer. On-call responsibilities.
Requirements
- College or university degree in related field
- 7+ years of work experience in a related job discipline
- Demonstrated experience in ServiceNow development and administration or in another application
- Proven process design and improvement capabilities
- Outstanding communication skills
- Strong background in leading complex projects or platforms
- Excellent verbal and written communication skills
- Effective interpersonal and collaborative skills
- Strong analytical skills
- Excellent organizational and time management skills
- Self-motivated and take initiative
- Prioritize multiple projects and independently follow through with detail
Benefits
- Health insurance
- Retirement programs
- Paid time off
Company overview
The University of Chicago is a world-renowned private research university founded in 1890 and located in Chicago's Hyde Park neighborhood. As a premier academic institution, it operates one of the most comprehensive biomedical research enterprises in the United States through its Biological Sciences Division, which includes over 1,100 faculty members across 10 basic science and 14 clinical departments. The university manages extensive research infrastructure including the University of Chicago Medicine Comprehensive Cancer Center, multiple specialized research institutes, and maintains affiliations with Argonne National Laboratory and Fermi National Accelerator Laboratory. With research funding exceeding $450 million annually and more than 3,300 patents filed since 1987, the institution is a global leader in scientific discovery and innovation. The Biological Sciences Division alone supports over 500 research-active faculty who secure an average of $588,000 in NIH funding per principal investigator, focusing on areas including cancer biology, immunology, microbiology, molecular metabolism, neuroscience, and evolutionary biology. The university's commitment to interdisciplinary research and its unique position as manager of national laboratories creates unparalleled opportunities for translational research and scientific advancement.