Services Engineer
Sartorius
Summary
As an in-house Services Engineer based on-site at our regional facility in Ann Arbor, MI, you will be responsible for carrying out maintenance, checks, and repair operations of complex capital equipment in accordance with the priorities and dispatch of operations monitored by the Manager of the Service Center that contribute to better health for more people. Your goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Job description
What you will accomplish together with us:
- Provide exceptional customer care working in a small team environment
- Perform diagnosis, repair, and calibrations of complex mechanical systems
- Perform preventative maintenance and sterilization of systems
- Perform software updates, upgrades, and re-images
- Resolving IT, PC, and data issues related to system repair, with support
- Complete incoming inspection of RMA, Warranty Exchanges, and Demo Systems
- Perform preventative maintenance, sterilization, repairs, and calibrations of Sartorius equipment in a biosafety lab 2 environment
- Process shipping and handling of service-related items
- Keep an accurate record of inventory and service activities via our case management system
- Produce timely, accurate, and detailed service reports
- Follow all the company's procedures and protocols
- Assist in drafting documentation of process and procedure as required
- All other duties as assigned by management
- Lift items that weigh up to 75 pounds
What will convince us:
- Associate's degree or certifications in engineering or military training
- 2+ years proven field/depot service experience
- Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
- Ability to work flexible shifts and to adapt to changing work schedules
- Bachelor of Science degree in Mechanical Engineering, Biomechanical Engineering, Biomedical Engineering, or a related field is valued
- Experience working in an ISO 9001 environment is a plus
- Identification with our core values: Sustainability, Openness, Enjoyment
Requirements
- Associate's degree or certifications in engineering or military training
- 2+ years proven field/depot service experience
- Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
- Ability to work flexible shifts and to adapt to changing work schedules
- Bachelor of Science degree in Mechanical Engineering, Biomechanical Engineering, Biomedical Engineering, or a related field is valued
- Experience working in an ISO 9001 environment is a plus
- Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
- Paid vacation
- Sick time
- Corporate holidays
- Community service day
- Flexible work schedules
- Medical plans
- Dental
- Vision
- Employee Assistance Program
- Wellness programs
- 401(k) Matching
- Health Savings Account
- Flexible Spending Account
- Transportation Commuter Account
- Basic Life Insurance
- AD&D Insurance
- Family Planning
- Women's Health
- Health Advocate
- Supplemental Life Insurance
- Legal Services
- Long Term Disability
- Short Term Disability
- Critical Illness Insurance
- Student Loan Tuition Refinance
Company overview
Sartorius AG is a leading international partner for life sciences research and the biopharmaceutical industry, headquartered in Göttingen, Germany. Founded in 1870, the company operates through two main divisions: Lab Products & Services and Bioprocess Solutions. The Lab Products & Services division provides innovative laboratory instruments, consumables, and bioanalytics solutions for pharmaceutical, biopharmaceutical, and academic research laboratories, holding market leadership positions in laboratory balances, pipettes, and lab consumables. The Bioprocess Solutions division offers a comprehensive portfolio of single-use technologies covering all steps in biopharmaceutical production, including filtration, fermentation, cell cultivation, and fluid management systems. With over 13,500 employees across more than 60 locations worldwide, Sartorius generated approximately €3.4 billion in sales revenue in 2024. The company serves pharmaceutical and biotechnology companies, academic research facilities, and quality control laboratories, helping accelerate drug discovery and manufacturing processes while maintaining a strong focus on innovation through strategic acquisitions of complementary technologies.