Shipping and Logistics Associate

What you'll do

Are you a detail-oriented problem-solver who enjoys staying active throughout the day? Are you looking to be part of a mission-driven company where your work has real impact? We're looking for a Shipping & Logistics Associate to help ensure our assistive speech devices are shipped accurately and reliably to the people who need them most. This role is ideal for someone who is tech-savvy, organized, and thrives in a steady, hands-on environment where consistency and care matter just as much as efficiency.

Responsibilities

• Prepare outgoing shipments with accuracy and attention to detail in the contents, packaging, and documentation within a timely manner.
• Re-ship undeliverable packages to ensure customers receive their equipment promptly.
• Use Microsoft Office suite (Teams, Outlook, shared documents and drives) to collaborate with coworkers all throughout the country.
• Utilize warehouse systems including barcode scanners, Enterprise Resource Planning software (Microsoft Dynamics 365), and shipping software to track, log, and update shipping information.
• Ensure packaging, labeling, and related shipping records are in compliance with company and international standards.
• Coordinate with our Inventory Management and Production teams to help maintain the flow of materials and keep inventory records accurate.
• Actively contribute to continuous process improvement by identifying opportunities to optimize warehouse organization and streamline shipping processes.
• Restock supplies including boxes, bubble wrap, labels, and paperwork to maintain the outbound flow efficiently.
• Collaborate with our team in other departments to resolve any shipping issues and ensure the flow of shipments is uninterrupted.
• Follow all safety protocols and always maintain organization and cleanliness in compliance with 5S standards.
• Perform various other tasks assigned by manager.

What you'll bring

• Detail-oriented with an appreciation for accuracy, particularly when dealing with shipping labels, addresses, and order contents.
• Solutions-focused with strong communication skills when problem solving in a team environment.
• Comfortable using and adapting to new technology for warehouse processes.
• Strong organizational skills and maintain a clean workspace.
• Enjoy being active and on your feet throughout the day (Light to moderate physical labor is involved.)
• Are reliable, punctual, and self-motivated, with an ability to stay focused and complete tasks in a timely manner.
• Are interested in lean process improvement and contributing to efficiency gains in the warehouse environment.
• Take pride in your work and your team's accomplishments, continuously seeking to improve yourself and help your team reach higher goals than thought possible.
• Previous shipping or logistics experience preferred.
• Familiarity with ERP/WMS systems, especially Microsoft Dynamics 365.
• Experience working with Haz mat or international shipments.

Physical Requirements

• Lifting and Carrying: Ability to lift and carry items up to 50 lbs. (Occasionally heavier with assistance).
• Standing and Walking: Prolonged periods of standing and walking throughout the warehouse.
• Bending and Stooping: Frequent bending and stooping to access inventory and storage areas.
• Reaching and Handling: Regular reaching overhead and handling of materials and equipment.
• Climbing: Occasional use of ladders or step stools to access high shelves.