Shipping Clerk
Specialty Appliances LLC
Summary
We are seeking a dependable, detail-oriented Shipping team member to help ensure dental cases are accurately organized, disinfected, packaged, and delivered or shipped on time. This hands-on, fast-paced role requires someone who is comfortable being on their feet for much of the day, moving between tasks, and keeping cases flowing efficiently. The ideal candidate will bring a positive, customer-service mindset, take pride in getting things done accurately and on time, and understand that their work directly supports customers receiving their cases when promised.
Job description
This position reports to the Shipping Lead. Work Schedule: Monday through Friday, 9:00 am to 6:00 pm with an hour lunch break.
Competency Requirements
- Reliable and consistent attendance and punctuality
- Package completed cases for delivery or shipment
- Sort outbound cases by route, doctor, location, or shipping method
- Organize cases to support timely delivery and pickup
- Verify case information before releasing to drivers or carriers
- Ensure cases are packaged safely and professionally
- Disinfect inbound cases before they move to order entry
- Prepare inbound cases for proper case entry and production flow
- Maintain a clean, organized, and safe shipping/disinfecting area
- Communicate with customer success, order entry, QC, drivers, and production as needed
- Ability to understand and follow requirements of the quality system procedure as defined in standard operating procedures and work instructions
- Safeguard and protect confidentiality of company and patient information as defined by the company's Confidentiality Agreement
- Follow all safety requirements and wear appropriate PPE as required
- Understand how one's performance can impact the success of the organization and product quality
Requirements
- High school diploma, GED equivalency, or currently enrolled
- Ability to read, write, speak, and understand English
- Excellent attention to detail
- Ability to stand for extended periods of time and move, lift, and handle cases throughout the day
- Proficient computer skills
- Ability to perform well under pressure to meet deadlines
- Good communication and teamwork skills
- Ability to organize and prioritize cases accurately
- Ability to follow disinfecting, packaging, and case handling procedures
- Dental lab, shipping, warehouse, or logistics experience preferred
- Experience handling medical, dental, or customer-sensitive products preferred
- Familiarity with delivery routes, shipping labels, case tracking, or lab software preferred
Benefits
- Medical, Dental & Vision
- Short-term Disability
- AD&D and Life Insurance
- Paid Vacation
- 8 Paid Company Holidays
- 401(k) Matching
Company overview
Specialty Appliances LLC is a leading national orthodontic laboratory and medical device manufacturer specializing in custom orthodontic appliances. Founded in 1981 and headquartered in Cumming, Georgia, the company has established itself as the largest orthodontic laboratory in the United States, serving over 3,000 customers across all 50 states. The company manufactures more than 100 types of customized orthodontic appliances, including Clear Image® Aligners, Specialty M4® Herbst appliances, 3D indirect bonding solutions, and various other orthodontic devices. As an ISO-certified and FDA-compliant manufacturer, Specialty Appliances maintains rigorous quality standards and is recognized for its digital manufacturing capabilities, innovative product development, and exceptional customer service. The company was acquired by Five Points Capital in December 2019 and continues to operate under the leadership of founder Scott Huge. With nearly 40 years of industry experience, Specialty Appliances has earned multiple awards, including the Townie Choice Award for Best Orthodontic Lab, and is known for having the lowest remake rate in the industry. The company's comprehensive product portfolio includes both custom appliances and retail orthodontic products, supported by advanced digital submission systems and reliable delivery services.