Shipping Supervisor (Provo)

About the Role

We are looking for a Shipping Supervisor to join our rapidly growing venture-backed company. This role requires a leader who can own a fast-moving shipping operation, develop strong team leads, drive operational improvements, and ensure accurate, on-time shipping across multiple shifts.

In this role, you will oversee two Shipping Team Leads and approximately 40+ Shipping associates across all shifts at our brand-new, 90,000-square-foot, state-of-the-art facility in Provo, Utah. Our shipping department handles approximately high volume packages daily and supports Dandy's domestic and international expansion. This is an opportunity to help shape the department, strengthen processes, and build a team that can scale with our growth.

You will own staffing, performance, carrier readiness, and package traceability while partnering with Packaging, Production, and teams at other Dandy locations. Your scope will also include receiving incoming packages and materials, maintaining inventory accuracy, and ensuring production areas have the supplies they need.

What You'll Do

Team Leadership & Development

• Lead, coach, and develop two Shipping Team Leads and approximately 40-50 associates across all shifts, establishing clear expectations for performance, attendance, quality, and accountability.
• Own staffing plans, training, and resource allocation to meet shipping demand while improving productivity and managing labor costs.

Shipping Execution

• Oversee daily shipping operations, from receiving finished goods from Packaging through sorting, carrier and service level verification, staging, and carrier pickup.
• Coordinate receiving and material replenishment activities to support production needs and inventory accuracy.

On-Time Shipping Performance

• Own daily shipping performance by aligning staffing and priorities around must-ship volume, urgent orders, late-risk shipments, and carrier cutoff times.
• Establish and monitor metrics for on-time shipping, shipping accuracy, productivity, and scan compliance.

Process Improvement

• Identify bottlenecks, investigate recurring issues, and implement improvements to shipping workflows, department layout, staffing, and standard operating procedures.
• Partner with cross-functional teams to build consistent, scalable processes that support Dandy's domestic and international growth.

Exception Management

• Serve as the escalation point for missing packages, labels created but not physically received, incorrect carriers or service levels, returns, failed scans, and shipments at risk of missing pickup.
• Lead root-cause investigations and implement corrective actions to prevent recurring issues.

Traceability & Scan Compliance

• Establish and reinforce scanning standards to maintain package visibility from Packaging through carrier pickup.
• Use operational data and regular process reviews to identify gaps and improve shipping accuracy and traceability.

Shift Passdown & Communication

• Build consistent communication and passdown practices across shifts, ensuring ownership of open issues, pending shipments, carrier problems, and urgent follow-ups.
• Serve as a primary shipping contact for cross-functional leaders and teams at other Dandy locations.

Pickup Readiness

• Ensure teams have outgoing shipments organized, accurately sorted, and staged before carrier pickup windows.
• Coordinate with carriers and internal stakeholders to resolve pickup issues and adjust plans when shipping priorities change.

What We're Looking For

• 3+ years of experience leading shipping, fulfillment, warehouse, or related operations in a fast-paced environment
• Experience coaching team leads and managing hourly associates, including performance management, attendance, training, and development
• Demonstrated ability to improve processes and deliver measurable results in productivity, accuracy, cost, or on-time performance
• Experience planning staffing and balancing labor resources against changing operational demand
• Ability to break down complex problems into manageable steps and help teams work through ambiguity
• High level of comfort with digital tools, technology, and operational data
• Strong attention to detail and organizational skills
• Strong self-motivation, ownership, and ability to work with multiple stakeholders to drive improvement initiatives to completion
• Excellent communication and stakeholder management skills
• Experience with inventory counts, inventory accuracy, and material flow in a manufacturing or fulfillment environment
• Experience with WMS, ERP, and/or MES/MRP systems
• Working knowledge of Excel, Google Sheets, or other spreadsheet software

You'll Really Stand Out If

• Experience leading a high-volume parcel shipping operation across multiple shifts
• Experience working with carriers such as FedEx, UPS, DHL, or other domestic and international shipping partners
• Experience managing carrier cutoff times, urgent shipments, and same-day shipping priorities
• Experience improving scan-based workflows, containerization, staging, and pickup processes
• Experience building or scaling a department, developing team leads, and introducing standard processes in a growing operation