Site Coverage Specialist, Inventory Services
Avantor
Summary
In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Job description
The Opportunity
In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
How you will thrive and create an impact
Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
- Support all aspects of Site Services operations, ensuring daily activities are completed efficiently and accurately.
- Provide cross-functional coverage for Procurement, Inventory Coordinator, and GMP Coordinator responsibilities.
- Partner closely with management to develop and maintain Standard Operating Procedures (SOPs), Scopes of Work, training materials, and other operational initiatives.
- Serve as a key point of contact for customers, including purchasing, facilities, and plant leadership teams, to support the procurement of laboratory supplies and materials.
- Utilize a variety of systems and applications, including ESS, Citrix, Ariba, SAP, JD Edwards, UPS, FedEx, StockTracker, ChemSW, and other customer-specific platforms.
- Train and support team members on VWR service offerings and operational processes.
- Provide advanced support, including customer service issue resolution, credit/rebill processing, and invoice reconciliation.
- Track, maintain, and enhance quality metrics and key performance indicators (KPIs) to support operational excellence.
- Manage expense-related budgets and reporting activities.
- Identify and implement process improvements that drive service efficiencies and enhance the customer experience.
- Travel to customer locations onsite as needed to support business operations.
- Prepare and assemble Day 10 kits and labeling materials as required.
- Coordinate weekly shipping and receiving activities with multiple customer partners.
- Perform additional duties and special projects as assigned.
Requirements
- High school diploma or GED required
- Associate's or Bachelor's degree in Business, Science, or a related field preferred
- 3+ years of experience in inventory management, procurement, shipping/receiving, logistics, or a related operational environment
- Experience with inventory and procurement systems preferred
- Prior experience with VWR products and services is a plus
- IATA, DOT, OSHA Right-to-Know, or IMDG training preferred
- Forklift and/or HAZWOPER certification preferred
- Valid driver's license required; CDL is a plus
- Strong customer service, communication, and relationship-building skills
- Proficiency in Microsoft Office and computer-based systems
- Working knowledge of inventory management and procurement processes
- Ability to work independently, manage multiple priorities, and adapt to changing business needs
- Strong attention to detail and organizational skills
- Commitment to safety, quality, and compliance with site procedures and protocols
- Ability to meet customer requirements, including background checks, safety training, security clearances, and medical screenings as applicable
- Experience supporting GMP, GLP, or other regulated laboratory environments preferred
- Cross-referencing, inside sales, or materials management experience preferred
- OSHA Safety Training, Facilities Maintenance Certification, or other relevant technical certifications preferred
Benefits
- Medical, Dental & Vision
- Wellness programs
- Medical coverage Day 1
- Paid Time Off
- Company-paid holidays
- Choice holidays
- Flexible Spending Account
- Health Savings Account
- Commuter benefits
- 401(k) retirement plan
- Tuition assistance
- Employee Stock Purchase Plan
- Volunteer time off
- Paid parental leave
Company overview
Avantor is a leading global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. Founded in 1904 as J.T. Baker Chemical Company, the company has evolved into a Fortune 500 organization with operations in over 30 countries and serving more than 300,000 customer locations worldwide. Avantor's comprehensive portfolio supports virtually every stage of research, development, and production activities across biopharma, healthcare, education, government, and advanced technology sectors. The company specializes in providing high-purity chemicals, laboratory equipment, single-use bioprocessing systems, and specialized services that enable breakthroughs in medicine, healthcare, and technology. With approximately 14,500 employees globally, Avantor plays a crucial role in supporting scientific innovation, including significant contributions to COVID-19 vaccine manufacturing through its synthetic lipid production capabilities. The company went public in 2019 and is listed on the New York Stock Exchange under the symbol AVTR.