Site Merchandising & Operations Manager
OSEA
Summary
Join our fast-growing beauty brand and become a key member of our expanding ecommerce team. We are seeking a highly organized, analytically minded Manager of Site Operations & Merchandising who sits at the intersection of site operations and digital merchandising. This role owns the day-to-day functionality of OSEA.com while shaping the way our products are discovered, ranked, and experienced by customers.
Job description
Site Merchandising
- Own and oversee execution of site merchandising calendar aligned to product launches, promotions, and seasonal campaigns, ensuring on-site presentation reflects key moments and is delivered on time and on brand.
- Own product ranking and presentation across homepage, collection, category pages, and blogs to drive conversion and support key campaign initiatives.
- Own site behavior reporting, delivering regular analysis on merchandising performance, search trends, and on-site engagement to inform strategy and make recommendations on site enhancements and A/B testing opportunities.
- Leads onsite content strategy, including briefing in of new site assets to support product launches, promotions and evergreen brand campaigns.
- Configure and optimize cross-sell and upsell logic to support basket building and product discovery.
- Own search results optimization–improving relevance and surfacing the right products.
- Maintain and refine top navigation and filtering to reflect current assortment, campaigns, and site behavior data.
- In partnership with engineering teams, optimize site metadata and content to improve search engine visibility and drive organic traffic.
- Partner closely with the growth marketing team to optimize key pages for paid traffic. Collaborate with the product marketing team on new site features, collections, and content to support key collections and hero SKUs.
Ecommerce Operations
- Create and manage discount codes, promotions, and product-level configurations in Shopify.
- Own product tagging and catalog management strategy to ensure consistent, well-organized site architecture.
- Own on-site inventory data and coordinate with relevant teams to address discrepancies and communicate updates to relevant cross functional partners.
- Partner with the Customer Experience team to identify, triage, and resolve site bugs and functionality issues, escalating to developers and external partners as needed
- Manage third-party app relationships and integrations, serving as the primary point of contact for vendors, overseeing tool performance, and troubleshooting issues in coordination with engineering and external partners as needed.
- Support the development and execution of A/B testing strategies and site roadmaps in partnership with the Director of Ecommerce.
Requirements
- 3–5 years of experience in ecommerce, site merchandising, or digital operations (beauty or wellness industry preferred)
- People management experience is preferred.
- Experience with A/B testing, personalization, heatmapping, and site analytics tools (e.g., Google Analytics, Hotjar, or similar) is required.
- Analytical mindset with the ability to pull reports, identify trends, and translate data into clear recommendations
- Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously
- Comfortable working cross-functionally across Creative, CX, and broader Ecommerce teams
- Hands-on Shopify experience required; familiarity with Shopify Flows and back-end product management is a strong plus
- Experience managing third-party app integrations and vendor relationships, including evaluating tools, overseeing implementations, and maintaining ongoing partnerships to support site functionality and merchandising goals.
- Excellent written and verbal communication skills
- Experience utilizing AI tools to streamline workflows and improve efficiency
- Must reside in the United States to be considered for this position
Company overview
OSEA is a premium skincare company specializing in natural, ocean-based beauty products. Founded with a commitment to harnessing the therapeutic properties of seaweed and marine ingredients, OSEA has established itself as a leader in the clean beauty movement. The company formulates its products using sustainably sourced seaweed extracts, minerals, and other marine-derived components known for their skin-nourishing benefits. OSEA's product line includes facial cleansers, moisturizers, serums, and body care items that combine ancient wisdom with modern skincare science. The brand emphasizes transparency in ingredient sourcing and maintains rigorous standards for product purity and environmental responsibility. With a focus on holistic wellness and effective results, OSEA caters to consumers seeking natural alternatives to conventional skincare products. The company operates primarily through direct-to-consumer channels and select retail partnerships, building a loyal customer base that values both product efficacy and ethical business practices. OSEA's commitment to sustainability extends beyond ingredients to include eco-friendly packaging and corporate environmental initiatives.