Software Operations Manager
Integrated Medical Systems, Inc.
Summary
We build software in several places at once: our iQuest platform, our e-commerce website, the integrations that connect our systems, and the data and reporting the business runs on. Much of it is built with development partners. We're looking for a Software Operations Manager to own how all of that work gets done, from the moment a request is logged to the moment it's live and supported.
Job description
You'll design and run one development process across every team and partner. That covers clear steps, sensible quality gates, a predictable release calendar and the metrics that show it's working. You'll be the person who makes releases calm and routine.
What you'll do
- Own the development process for every software stream at IMS, and keep our Jira and Azure DevOps workflows in line with it.
- Run the release calendar and releases: sprint cadence, code cutoffs, go/no-go, deployment, rollback and release notes.
- Make quality non-negotiable: define how and where every change is tested and accepted, and make sure nothing skips the line.
- Keep our development partners on the same process, with agreed service levels and regular reviews of how delivery is going.
- Connect support and development, so customer issues reach the right developers quickly and customers hear back.
- Measure what matters: on-time releases, defects, cycle time, backlog health, and report on them each month.
- Build security and compliance in, including how we handle protected health information in a healthcare setting.
- Keep the documentation current, so the process is written down and easy to follow.
Requirements
- 6+ years in software delivery
- At least 3 years owning a development or release process
- Real-world experience running delivery in Jira or Azure DevOps
- Working understanding of Git, pull requests and CI/CD pipelines
- Experience keeping outsourced or offshore development partners on track
- Track record of building QA and acceptance processes that stick
- Clear, concise writing and ability to explain process to technical and non-technical people
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Bonus Eligible
Company overview
Integrated Medical Systems, Inc. (IMS) is a leading national distributor specializing in the alternate site healthcare market, founded in 1994 and headquartered in Bolingbrook, Illinois. The company operates as a comprehensive medical equipment and supply provider, offering flexible rental and purchase options for infusion and respiratory equipment, along with an extensive line of disposable medical products. IMS serves infusion therapy, respiratory care, enteral feeding, cleanroom applications, and oncology programs through its network of 11 full-service distribution and biomedical service centers across the United States. The company's product portfolio includes medical disposables from leading manufacturers, specialized oncology and chemotherapy products, personal protection equipment, and USP cleanroom supplies. IMS also provides biomedical services including equipment repair, preventive maintenance, certification, and on-site technical support. With a focus on innovation and customer satisfaction, the company has developed proprietary technology solutions like iQuest™ asset management software and PayNOW payment systems. Serving healthcare providers across all 50 states, IMS has established itself as a trusted partner in the alternate site care industry, supporting home infusion services, compounding pharmacies, and specialized medical facilities with reliable equipment and supply chain solutions.