Solution Engineer – Consumer Services
Eli Lilly and Company
Summary
Consumer Services Technology at Lilly designs and delivers modern digital experiences that make it easier for consumers to enroll, engage, and receive support throughout their treatment journey. The team develops and manages consumer-facing platforms, data products, and CRM-integrated capabilities that power seamless onboarding, intuitive self-service, and reliable engagement across channels.
Job description
As a Solution Engineer, you design, develop, test, and maintain scalable software applications and systems that deliver secure, high-performance solutions meeting business and technical requirements. You take strategic ideas and transformation objectives through the Alpha, Beta, and Release phases of product development, building, modernizing, and optimizing the technical solutions that enable a frictionless, digital-first Lilly experience for patients and caregivers.
What You’ll Be Doing (Responsibilities)
You design, build, and support the Salesforce-based CRM ecosystem behind Consumer Services’ digital experiences, taking solutions from first concept through release and ongoing operation.
Objective 1: CRM Solution Design & Delivery
- Design, build, and maintain a high-quality, Salesforce-based Customer Relationship Management (CRM) ecosystem with solutions that are scalable, AI-enhanced, and aligned to evolving business and patient needs.
- Translate complex requirements and patient support workflows into scalable, user-centric solutions.
- Ensure data integrity and seamless integration across platforms.
Objective 2: Stability, Documentation & Continuous Improvement
- Leverage development expertise and problem-solving skills to troubleshoot issues, resolve incidents, and implement change requests that ensure system stability and performance.
- Document solution architecture, code, configurations, and integration points to support maintainability and knowledge sharing.
- Stay current on platform innovations, industry trends, and emerging technologies to continuously improve system capabilities.
What You Should Bring
- Excellent problem-solving, analytical, and communication skills, with the ability to collaborate across technical and non-technical teams.
- Strong learning agility and the ability to work in ambiguity.
- A passion for enabling exceptional end-user experiences.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or a related technical field with 1+ years of experience in software engineering, systems development, or technical support for enterprise SaaS platforms
- OR High School Diploma/GED with 7+ years of experience in IT technical roles
- Qualified applicants must be authorized to work in the United States on a full-time basis
- Lilly will not provide support for or sponsor work authorization or visas for this role
- Excellent problem-solving, analytical, and communication skills
- Ability to collaborate across technical and non-technical teams
- Strong learning agility and ability to work in ambiguity
- Hands-on experience with the Salesforce platform and/or Salesforce certifications (preferred)
- Experience developing or supporting SaaS applications within large organizations (preferred)
- Experience with system integrations, APIs, and working with data across cloud-based platforms (preferred)
- Understanding of generative AI systems and models (preferred)
- Familiarity with Electronic Medical Records (EMR) (preferred)
- Knowledge of Agile frameworks (e.g., Scrum, SAFe) and related tools like Jira (preferred)
Benefits
- 401(k)
- Pension
- Vacation benefits
- Medical, Dental & Vision
- Prescription drug benefits
- Flexible spending accounts
- Life insurance
- Death benefits
- Employee assistance program
- Fitness benefits
- Employee clubs and activities
- Company bonus
Company overview
Eli Lilly and Company, commonly known as Lilly, is a leading American multinational pharmaceutical corporation headquartered in Indianapolis, Indiana. Founded in 1876 by Colonel Eli Lilly, the company has grown into one of the world's most valuable pharmaceutical enterprises, with operations in approximately 125 countries. Lilly specializes in developing and manufacturing innovative medicines across multiple therapeutic areas, including diabetes, oncology, neuroscience, immunology, and cardiometabolic diseases. The company is renowned for its groundbreaking work in insulin production, having been the first to mass-produce insulin and later developing the first commercially available insulin product in the U.S. Lilly's current portfolio includes blockbuster medications such as Mounjaro and Zepbound (tirzepatide) for diabetes and obesity, Trulicity (dulaglutide) for type 2 diabetes, Verzenio (abemaciclib) for breast cancer, and Taltz (ixekizumab) for autoimmune conditions. With approximately 47,000 employees worldwide, Lilly maintains a strong commitment to research and development, investing heavily in scientific innovation to address some of the world's most significant health challenges. The company operates with a mission to make life better for people around the world through the discovery and delivery of innovative medicines.