Spa Front Desk Concierge
OneSpaWorld
Summary
As a Spa Front Desk Concierge, you are the first face of the spa. You welcome every guest warmly, share our full range of services and homecare products, and help create the unforgettable first impression that sets the tone for their experience.
Job description
About the Role
As a Spa Front Desk Concierge, you are the first face of the spa. You welcome every guest warmly, share our full range of services and homecare products, and help create the unforgettable first impression that sets the tone for their experience.
What You Will Do
- Greet and check in guests, ensuring every person feels welcomed
- Answer phones and book appointments with professional, friendly service
- Recommend spa services and homecare products based on guest needs
- Process payments and retail sales in our point-of-sale system
- Support front-of-house operations and uphold our service excellence standards
- Partner with therapists, managers, and the resort team to deliver a seamless guest experience
What You Bring
- 1 or more years of guest-facing experience in a spa, hotel, resort, restaurant, retail, or similar customer service setting (resort spa front desk experience is a plus)
- Warm, professional phone etiquette and strong listening and communication skills
- Comfort with computers and point-of-sale systems (Book4Time experience is a plus; we will train you)
- Retail or sales experience is a plus
- A polished appearance, positive attitude, and dependable work ethic
- Flexibility and a team-first mindset
- High school diploma or equivalent
- Ability to meet U.S. employment eligibility requirements
Requirements
- 1 or more years of guest-facing experience in a spa, hotel, resort, restaurant, retail, or similar customer service setting
- Warm, professional phone etiquette and strong listening and communication skills
- Comfort with computers and point-of-sale systems
- High school diploma or equivalent
- Ability to meet U.S. employment eligibility requirements
Company overview
OneSpaWorld is a leading provider of health, wellness, and fitness services primarily operating within the cruise ship industry. The company specializes in delivering comprehensive spa, wellness, and fitness experiences to passengers aboard cruise vessels worldwide. OneSpaWorld operates as a concessionaire, managing and staffing spa facilities on numerous cruise lines, offering a wide range of services including massages, beauty treatments, fitness classes, and wellness consultations. Their business model focuses on creating premium wellness experiences tailored to the unique environment of cruise travel, combining relaxation, beauty, and health services. The company has established partnerships with major cruise operators, positioning itself as a key service provider in the maritime leisure industry. OneSpaWorld's operations extend beyond traditional spa services to include retail sales of wellness products, fitness equipment management, and specialized wellness programming designed for the cruise passenger demographic. Their expertise lies in adapting wellness services to the specific requirements of maritime environments while maintaining high standards of quality and customer satisfaction.