Spa Front Desk Host
Heyday Skincare Corporate
Summary
We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.
Job description
About the Role
We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.
What You'll Do
- Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
- Educate clients on current promotions, memberships, packages, and future appointments
- Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
- Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
- Maintain a positive attitude and take initiative
- Provide support to the Skin Therapists to ensure a successful check-in and check-out process
- Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the Host team
- Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways
- Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding
- Help with unpacking deliveries, taking out garbage and recycling
- Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus
- Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture
The Ideal Candidate
- Must have outstanding customer service and problem-solving skills
- Must be confident when recommending memberships, packages, and product
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Requirements
- Outstanding customer service and problem-solving skills
- Confident when recommending memberships, packages, and product
- Ability to prioritize and multi-task within a fast-paced environment
- Willing to initiate tasks and perform duties without direction
- Excellent communication skills and able to work with a wide range of personalities
- Positive, can-do attitude
- Friendly and professional phone and email etiquette
- Superior organizational skills
- Flexibility to work a non-traditional schedule including weekends, opening shifts, and closing shifts
Benefits
- Competitive Hourly Wage
- Membership and Product Commission
- $5 Facials
- Friends & Family Discount on Services
- 35% Product Discount
- Paid Sick Time
- Medical, Dental & Vision
- Paid Time Off
Company overview
Heyday Skincare Corporate is a modern skincare company that operates in the health, wellness, and fitness sector, specializing in professional skincare services and retail. The company appears to focus on providing accessible, high-quality skincare treatments through a contemporary business model that combines professional services with product retail. While specific operational details are limited, Heyday Skincare likely offers facial treatments, skincare consultations, and sells curated skincare products to consumers. The company represents the growing trend in the beauty and wellness industry where professional skincare services are made more approachable and convenient for everyday consumers. Their business model likely bridges the gap between medical-grade skincare clinics and traditional spa services, offering evidence-based treatments in a more accessible retail environment. The company operates in the competitive skincare and wellness market, catering to consumers seeking professional guidance and effective treatments for their skincare needs without the clinical atmosphere of medical spas.