Summary

Responsible for assessing the needs of non-English speaking patients and providing assistance by interpretation of consent forms, diagnoses, discharge plans and any other type of patient-related information. Independently resolves most issues that arise in their daily responsibilities, answers questions about protocols and makes appropriate referrals without direct supervision. Serve as a resource to both patients and providers to contribute to successful outcomes. Comply with appropriate BWH policies and procedures.

Job description

Job Summary

Responsible for assessing the needs of non-English speaking patients and providing assistance by interpretation of consent forms, diagnoses, discharge plans and any other type of patient-related information. Independently resolves most issues that arise in their daily responsibilities, answers questions about protocols and makes appropriate referrals without direct supervision. Serve as a resource to both patients and providers to contribute to successful outcomes. Comply with appropriate BWH policies and procedures.

Qualifications

Bachelors Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable.
At least 2 years of college level education and 2 years of hospital and/or health care related experience in a position of direct patient contact.
Fluency of English and Spanish, both written and verbal.
Prior training of medical terminology and interpreting skills.
Knowledge of culture-specific care.

Additional Job Details

Shift: 36hr rotation. Remote Type: Onsite. Work Location: 75 Francis Street. Scheduled Weekly Hours: 36. Employee Type: Regular. Work Shift: Rotating (United States of America).

Requirements

Bachelors Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable
At least 2 years of college level education
2 years of hospital and/or health care related experience in a position of direct patient contact
Fluency of English and Spanish, both written and verbal
Prior training of medical terminology and interpreting skills
Knowledge of culture-specific care

Benefits

Health insurance
Career advancement opportunities
Differentials
Premiums
Bonuses
Recognition programs

Company overview

Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.