Spanish Speaking Patient Liaison
Mass General Brigham
Summary
Under the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well referring physician requests for service.
Job description
Job Summary
Under the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well referring physician requests for service.
- Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
- Facilitates consultations at affiliated locations
- Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests.
- Manage billing and payments to provide timely, seamless service
- Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.
- Receives and manages letters of guarantee from embassies or insurance companies.
- Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
- Presents a positive awareness of the International Program both within and outside the Hospital.
- Delivers concierge-level attention to service for each patient.
Qualifications
Education: Bachelor's Degree Related Field of Study required. Experience: Program support or program management experience 1-2 years required.
- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
- Basic financial/accounting skills.
- Strong oral and written communication skills.
- Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach
- Proficiency in medical terminology.
- Proficiency in computers, especially Microsoft Office.
- Excellent organizational and time management skills.
- Ability to work well under pressure and to handle sensitive information and multicultural matters.
- Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
Requirements
- Bachelor's Degree in related field required
- Program support or program management experience 1-2 years required
- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously
- Basic financial/accounting skills
- Strong oral and written communication skills
- Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations
- Must be able to collaborate and consult in an effective interdisciplinary team approach
- Proficiency in medical terminology
- Proficiency in computers, especially Microsoft Office
- Excellent organizational and time management skills
- Ability to work well under pressure and to handle sensitive information and multicultural matters
- Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity
Benefits
- Health insurance
- Career advancement opportunities
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.