Spec, Patient Accounts Receivable
Baxter International Inc.
Summary
As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.
Job description
What You'll Be Doing:
- Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
- Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
- Generate financial assistance applications, manage the review process, track results and follow-up with patients
- Provide timely and professional communication with patients, families, co-workers, etc.
- Process PFA documents, bankruptcy notifications and return mail
- Create adjustments on assigned balances following the established policies and procedures
- Arrange for device shipment or pick-up with Customer Service
- Work accounts flagged for Collection Agency to provide necessary documentation as requested
- Arrange for Self-Pay of device, supply and accessory purchases
- Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
- Other duties and projects assigned.
What You'll Bring:
- High school diploma or equivalent required
- 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required.
- Experience working with high-dollar DME preferred
- Experience with medical benefits and explanations of benefits (EOBs) preferred
- Excellent customer service and communications skills
- Strong attention to detail
- Ability to function in an independent work environment and organize/prioritize workload
- Innovative thinking/problems solving skills
- Ability to develop and maintain positive working relationships
- Proficiency with Microsoft Office required
- Billing database software experience preferred
- Bilingual preferred but not required
Requirements
- High school diploma or equivalent required
- 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required.
- Experience working with high-dollar DME preferred
- Experience with medical benefits and explanations of benefits (EOBs) preferred
- Excellent customer service and communications skills
- Strong attention to detail
- Ability to function in an independent work environment and organize/prioritize workload
- Innovative thinking/problems solving skills
- Ability to develop and maintain positive working relationships
- Proficiency with Microsoft Office required
- Billing database software experience preferred
- Bilingual preferred but not required
Benefits
- Medical coverage
- Dental coverage
- Life insurance
- Accident insurance
- Short-term disability
- Long-term disability
- Business travel accident insurance
- Employee stock purchase plan
- 401(k) retirement savings plan
- Flexible spending accounts
- Educational assistance
- Paid holidays
- Paid time off
- Family and medical leave
- Paid parental leave
- Commuting benefits
- Employee discount program
- Employee assistance program
- Childcare benefits
Company overview
Baxter International Inc. is an American multinational healthcare company headquartered in Deerfield, Illinois, founded in 1931. As a leading global medical device manufacturer, Baxter specializes in developing and producing essential medical products for treating chronic and acute medical conditions. The company operates across three primary business segments: Medical Products and Therapies, Healthcare Systems and Technologies, and Pharmaceuticals. Baxter's extensive product portfolio includes intravenous (IV) solutions, infusion pumps, dialysis equipment for kidney disease treatment, surgical technologies, and hospital pharmaceuticals. With approximately 38,000 employees worldwide and annual revenues exceeding $10 billion, Baxter plays a critical role in global healthcare infrastructure. The company is particularly known for its leadership in IV fluid production, manufacturing approximately 60% of the intravenous fluids used in the United States. Baxter's innovations include pioneering developments in artificial kidney technology and advanced surgical products, serving healthcare providers across more than 100 countries. The company maintains a strong commitment to research and development, investing significantly in medical technology advancements that improve patient outcomes and healthcare delivery efficiency.