Specialist, Controlled Substances Compliance - Analyst

Essential Functions

Direct Customer Orders Reviewed & Dispositioned

• Conducts first-level review of direct customer orders flagged by company algorithms and recommends whether they may be released per SOPs.
• Coordinates with the Commercial business unit representatives (National Account Directors and Product Managers) to gather the information (forecasts, etc) necessary to aid decision making on flagged orders.
• Review customer forecasts for focus products
• Contacts direct customers for due diligence information when needed.
• Creates and maintains the documentation necessary to satisfy the DEA’s requirement for the reporting of suspicious orders per record retention policy.
• Reviews Direct Order Dashboard and other company data to detect patterns that may be related to a specific customer account.
• Track metrics for reporting to the Suspicious Order Monitoring Team.

Know Your Customer (KYC) Program

• Reviews direct customer KYC questionnaires for completeness and thoroughness.
• Schedules and participates in customer reviews with CS Compliance staff.
• Maintains KYC documents for all direct customers in accordance with SOPs.
• Evaluates effectiveness of SOPs, identifies changes that would enhance the process, and ensures that all change control documentation is implemented.

Support Suspicious Order Monitoring Team

• Assist with managing a program of media/internet source reviews to identify downstream customers to be further investigated.
• Facilitate SOMT Meetings – Preparing meeting minutes.
• Prepare and send notices to DEA of pharmacy restrictions

Minimum Requirements

Education: Bachelor’s degree or equivalent relevant experience, including statistical analysis preferred.

Experience: Prior experience in Controlled Substance Compliance in the private sector or as a government investigator/regulator preferred.

Preferred Skills/Competencies

• Experience in data analytics including Excel pivot tables and charts, graphs.
• Working knowledge of Word and PowerPoint.
• Experience auditing internal processes to ensure compliance with regulations and company policies and procedures.
• Self-motivated; able to work with various departments internally and contacts outside of the organization.
• Must take initiative and act without direction when appropriate.
• Knowledge of regulatory reporting systems.
• Previous experience with DEA recordkeeping.
• Excellent oral and written communication skills.
• Detail oriented.
• Strong organizational skills.