Specialist II, Release of Information Operations
Grow Therapy
Summary
We are looking for an experienced Release of Information (ROI) Specialist who is passionate about improving the landscape for mental healthcare. You will be responsible for responding to all types of ROI requests, ranging in scope and scale, to support the needs of our clients, payors, and other requesters. You'll be joining our remote-friendly team of ROI Specialists, reporting directly to the ROI Operations Manager, with an ROI Operations Supervisor overseeing day-to-day operations — contributing to a team that's growing to meet the needs of an ever-expanding client and provider community.
Job description
What You’ll Be Doing
- Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
- Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information
- Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
- Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates
- Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions
You’ll Be a Good Fit If You
- 2+ years experience in Release of Information or medical records management
- Health information management education and/or credentials are a plus
- Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers
- Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences
- Have great attention to detail and an eye for process improvement
- Experience in mental/behavioral health and/or tech is a plus (but not required)
Requirements
- 2+ years experience in Release of Information or medical records management
- Health information management education and/or credentials are a plus
- Tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software
- Team player, adaptable, collaborative
- Great attention to detail and an eye for process improvement
- Experience in mental/behavioral health and/or tech is a plus
Benefits
- Medical, Dental & Vision
- Life & Disability Coverage
- Free Therapy Access
- Retirement Savings
- Equity Opportunities
- Flexible Time Off
- Paid Holidays
- Winter Break
- Paid Parental Leave
- New Child Stipend
- Mental Health Time
- Wellness & Development Stipend
- Commuter Benefits
- Home Office Support
- Meal Benefits
- Wellness Memberships
- Virtual Care
- Pet Insurance Discounts
- Global Travel Assistance
Company overview
Grow Therapy is a leading behavioral health technology company that operates an innovative online therapy platform designed to make mental healthcare accessible, affordable, and effective. Founded in 2020 and headquartered in New York City, the company has rapidly grown to become one of the largest behavioral health providers in the United States, serving over 1 million clients through a network of more than 14,000 licensed therapists and prescribers. Grow Therapy's provider-centric approach empowers independent mental health professionals by handling administrative burdens such as credentialing, billing, insurance claims, and client referrals, allowing them to focus on delivering quality care. The platform connects patients with therapists who match their specific needs based on specialty, identity, language, and insurance coverage, with many clients paying as little as $21 per session through insurance partnerships. Backed by prominent investors including Sequoia Capital, Goldman Sachs Alternatives, and Transformation Capital, Grow Therapy has raised significant funding, including an $88 million Series C round in 2024. The company is recognized for its innovative technology that reduces no-show rates by 42% for clients and 70% for providers through features like automated appointment scheduling and measurement-informed care tools.