Specialty Pharmacy Program Analyst
Orsini - Rare Disease Pharmacy Solutions
Summary
The Specialty Pharmacy Program Analyst works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients. The role requires a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise.
Job description
Position Summary
The Specialty Pharmacy Program Analyst works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients. The role requires a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise.
Essential Job Duties
- Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
- Collaborates with internal SPP teams or team members to expedite patient processing as needed.
- Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
- Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
- In conjunction with Program Manager, leads weekly calls with manufacturer.
- Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls.
- Identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalate as necessary.
- Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
- Attend scheduled manufacturer, program manager and therapy team meetings.
Required Knowledge, Skills & Training
- Bachelor's degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy.
- In lieu of a degree, 8+ years of directly related experience will be considered.
- Must have experience working in manufacturer settings and/or with manufacturer account representatives.
- Excellent verbal and written communication skills.
- Intermediate knowledge of Microsoft Excel required.
- Experience in providing excellent customer service skills to internal and external customers.
- Ability to work well in a team environment and provide support to other team members.
- Ability to be detail oriented and flexible to changing priorities.
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
- Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
- Ability to prioritize workload and adhere to established response times.
- Ability to work well in a fast-paced environment.
- Ability to multitask and deliver on tight deadlines.
Preferred Knowledge, Skills & Training
- Pharmacy Technician License Preferred
- National Pharmacy Technician Certification Preferred
Requirements
- Bachelor's degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy
- In lieu of a degree, 8+ years of directly related experience will be considered
- Must have experience working in manufacturer settings and/or with manufacturer account representatives
- Excellent verbal and written communication skills
- Intermediate knowledge of Microsoft Excel required
- Experience in providing excellent customer service skills to internal and external customers
- Ability to work well in a team environment and provide support to other team members
- Ability to be detail oriented and flexible to changing priorities
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent
- Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion
- Ability to prioritize workload and adhere to established response times
- Ability to work well in a fast-paced environment
- Ability to multitask and deliver on tight deadlines
- Pharmacy Technician License Preferred
- National Pharmacy Technician Certification Preferred
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Accident & Critical Illness Insurance
- Life Insurance
- PTO, Holiday Pay & Floating Holidays
- Tuition Reimbursement
Company overview
Orsini - Rare Disease Pharmacy Solutions is a leading independent specialty pharmacy focused exclusively on rare diseases, gene therapies, and complex medical conditions. Founded in 1987 and headquartered in Elk Grove Village, Illinois, the company has established itself as a premier provider of comprehensive pharmacy solutions for patients with rare disorders. Orsini operates with a high-touch care model centered around therapy-specific care teams that deliver personalized support based on each patient's unique condition and treatment requirements. The company's integrated services include medication adherence programs, data analytics, customized manufacturer programs, nationwide nursing coverage for in-home infusion services, and third-party logistics solutions. With accreditations from ACHC, The Joint Commission, URAC, and NABP, including URAC's Rare Disease Pharmacy Center of Excellence Designation and ACHC's Distinction in Rare Diseases and Orphan Drugs, Orsini serves patients across all 50 states through its facilities in Illinois and Ohio. The company's mission-driven approach, encapsulated in its 'No Patient Left Behind' philosophy, emphasizes compassionate care and comprehensive support for patients navigating complex treatment journeys.