Specimen Processing Supervisor

Job Summary

The Specimen Processing Supervisor oversees daily operations, compliance training, and personnel development within the Specimen Processing department. They are responsible for maintaining quality standards, improving productivity, and ensuring a safe, professional work environment.

Responsibilities

• Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions
• Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)
• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices
• Ensures all documentation is complete and reviewed as required for internal and external inspection/audit
• Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements
• Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions
• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management
• Establishes and motivates a participative work environment that actively encourages and supports employee involvement. Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.
• May track/enter time/attendance of employees
• Prepares month-end reports
• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively
• Prepares schedules for department employees, maintains adequate coverage for department
• Oversees and ensure adequate supply inventory for the department
• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines
• Participates in the interview, selection, and hiring of new employees
• Responsible for coaching, development, supervision, and succession planning of staff
• Monitors ongoing performance of employees; provides corrective action and counseling as required. Prepares and administers annual performance reviews
• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures
• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives
• Organizes and lead projects both within the workgroup and with cross-functional groups
• Meet all deadlines assigned by the manager
• Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner
• All other duties as assigned