Specimen Processing Supervisor

Responsibilities

• Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions
• Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)
• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance; identifies need for revisions and/or additional SOPs
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices
• Ensures all documentation is complete and reviewed as required for internal and external inspection/audit
• Ensures all employees meet Compliance Guidelines and Competency Testing; ensures all employees receive adequate training and meet annual competency requirements
• Monitors incoming workflow from Logistics and makes necessary changes to ensure adequate supply of specimens to technical departments
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions
• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management
• Establishes and motivates a participative work environment that actively encourages and supports employee involvement
• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff
• May track/enter time/attendance of employees
• Prepares month-end reports
• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively
• Prepares schedules for department employees, maintains adequate coverage for department
• Oversees and ensures adequate supply inventory for the department
• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines
• Participates in the interview, selection, and hiring of new employees
• Responsible for coaching, development, supervision, and succession planning of staff
• Monitors ongoing performance of employees; provides corrective action and counseling as required; prepares and administers annual performance reviews
• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures
• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives
• Organizes and leads projects both within the workgroup and with cross-functional groups
• Meet all deadlines assigned by the manager
• Effectively works with Technical departments to resolve problems
• Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner
• All other duties as assigned

Qualifications

• Required Work Experience: Internal candidates require a minimum of two years in a Group Leader/related role
• Preferred Work Experience: 5 years experience in a laboratory; Medical or production background preferred
• Previous people leadership experience preferred
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a production environment
• Must have the mental alertness and high energy required to appropriately perform job
• PC skills, MS Office applications
• Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers
• Monitor and provide a safe work environment, prepare incident reports and implement preventative measures
• Act in a professional manner at all times
• Must be able to adjust schedule to meet business requirements, which may include extended hours
• Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos
• Associates Degree (Preferred)
• Pursuant to code CA BPC 1269 under CLIA, any lab releasing results for California work must have at least a High School Diploma or equivalent