Sr Accounts Receivable & Collections Analyst, SRS

What You'll Do

Collections and Customer Account Ownership

• Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivables
• Engage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while maintaining productive relationships
• Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps
• Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirements

Dispute Resolution and Business Partnership

• Lead resolution of complex disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate internal owners and drive timely closure
• Identify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve the customer experience

Process Improvement and Financial Transformation

• Assess current collections practices and implement consistent account segmentation, outreach cadences, escalation paths, dispute tracking, and standard operating procedures
• Champion Azenta's Lean culture through root cause analysis and practical improvements that reduce manual work, rework, and time to collect
• Partner with Finance Systems and IT to improve ERP data, reporting, and collections workflows; support requirements definition, testing, and adoption of automation and system changes
• Share expertise and coach colleagues on complex accounts and effective collections practices; lead improvement projects through influence and follow-through

Cash Forecasting Reporting and Controls

• Prepare portfolio-level cash collection forecasts based on open invoices, customer commitments, and dispute status; explain actual receipts versus forecast
• Build actionable reporting on overdue balances, aging migration, days sales outstanding, promise-to-pay performance, and dispute resolution time; distinguish cash recovery from credits and write-offs
• Present key risks, collection opportunities, and actions to Finance leadership; measure whether process changes deliver sustained improvements
• Maintain accurate account records and supporting documentation; provide collectability insights to Accounting and support close and audit requests while following approval and control requirements

What You'll Bring

Required Qualifications

• Minimum of 5 years of progressive experience in business-to-business collections, accounts receivable, or credit and collections, including direct ownership of complex customer portfolios
• Demonstrated success improving collections processes, with measurable results such as lower past-due balances, faster dispute resolution, improved cash forecasting, or reduced manual effort
• Strong understanding of the invoice-to-cash process, including billing, payment terms, account reconciliation, deductions, dispute management, and cash application
• Experience using an enterprise ERP or receivables platform; advanced Excel skills, including pivot tables, lookups, and analysis of large account-level datasets
• Strong customer communication, negotiation, analytical, and problem-solving skills; ability to influence internal partners and independently manage competing priorities
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of relevant education and professional experience

Preferred Qualifications

• Experience with Oracle ERP and reporting or automation tools such as Tableau, Power BI, or Excel Power Query
• Experience in life sciences, healthcare, or another complex business-to-business services environment with recurring and project-based billing
• Experience improving a decentralized or shared-services collections function, implementing financial systems, or applying Lean or other structured improvement methods