Sr AI Solution Engineer - Onsite, Minneapolis, MN
Medtronic
Summary
As part of our HR Digital and AI Transformation, the HR organization is advancing a digital-first operating model that uses artificial intelligence (AI) and intelligent automation to improve employee experiences and HR operations. The team develops scalable solutions across the employee lifecycle using technologies including Moveworks, ServiceNow, Workday, Snowflake, Databricks, and UiPath. This position is based in Minneapolis, Minnesota and is onsite. Travel is approximately 10%.
Job description
The Sr. AI Solution Engineer will design, build, and optimize AI-powered HR solutions, intelligent workflows, virtual agents, and integrations. This role will apply large language models (LLMs), agentic AI, automation, and enterprise platforms to improve employee support, automate HR processes, and enable scalable digital experiences.
Primary Responsibilities
- Design and implement intelligent HR workflows and virtual agents using platforms such as Moveworks, ServiceNow Virtual Agent, and Workday Extend.
- Build and deploy AI applications using LLMs, AI agents, retrieval-augmented generation (RAG), prompt engineering, and orchestration frameworks.
- Develop conversational AI solutions for HR use cases, including policy questions, case resolution, onboarding, and employee support.
- Develop integrations, application programming interfaces (APIs), microservices, and reusable components across HR, enterprise resource planning (ERP), and collaboration systems.
- Configure and optimize workflows, business rules, and data models within ServiceNow, Workday, and other HR applications while supporting solution reliability, security, and scalability.
- Analyze usage metrics, resolution rates, and user feedback to optimize automation logic, natural language processing (NLP) accuracy, virtual agents, and robotic process automation (RPA), while collaborating with HR and IT teams through agile delivery.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related technical field and 4+ years of experience in AI solution development, automation engineering, or platform configuration.
- Experience with at least one agentic AI platform, such as Moveworks, ServiceNow Virtual Agent, or Workday Extend, OR an RPA platform such as UiPath.
- Experience with LLMs, RAG architectures, vector databases, embeddings, or prompt engineering.
- Programming experience using Python, JavaScript, or PowerShell.
- Experience integrating enterprise applications using REST APIs, JSON, OAuth, webhooks, or middleware.
Preferred Qualifications
- Experience with AI orchestration frameworks such as Semantic Kernel, LangChain, LangGraph, or AutoGen.
- Experience with Workday Studio, Workday Extend, ServiceNow Flow Designer, or ServiceNow Virtual Agent Designer.
- Experience with enterprise LLMs, vector databases, SQL, Snowflake, or Databricks.
- Experience with UiPath Studio, Orchestrator, or Automation Hub.
- Experience with HR processes and systems, including onboarding, case management, employee support, data privacy, security, or compliance.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related technical field
- 4+ years of experience in AI solution development, automation engineering, or platform configuration
- Experience with at least one agentic AI platform (Moveworks, ServiceNow Virtual Agent, Workday Extend) OR an RPA platform such as UiPath
- Experience with LLMs, RAG architectures, vector databases, embeddings, or prompt engineering
- Programming experience using Python, JavaScript, or PowerShell
- Experience integrating enterprise applications using REST APIs, JSON, OAuth, webhooks, or middleware
- Unrestricted U.S. work authorization required (no sponsorship below Principal level)
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Incentive Plans
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.