Sr. Analyst, Field Operations

About the Role

Responsible for supporting the Field Operations team with the design, provides the Neurocrine field teams with outstanding technical, operational and administrative support for Veeva Vault CRM and manages product sampling for relevant roles. Interacts frequently with all the field teams and managers and is the front-line contact for any issues or questions related to Field Operations tools. Supports the Field Operations team by routing inquiries to appropriate parties and ensuring completion.

Your Contributions (include, but are not limited to)

• Manages the sampling process with the commercial field teams, in Veeva, and with external vendors to ensure that field teams are able to hand sample Neurocrine products when appropriate and the Direct to HCP (D2HCP) process is in place
• Partners with Commercial Effectiveness team to provide comprehensive sample training to appropriate field teams
• Provides sales leadership with communication/reports to track close outs or out of compliance for sampling
• Addresses inquiries and issues that come from field personnel specific to CRM. Works with other stakeholders in the commercial organization to resolve issues and answer questions in a timely manner.
• Tracks requests, questions, and issues from the field and develops summary reports on sales help desk activities in order to identify areas where field support services, as well as other services from sales operations, may be improved
• Assists with the implementation of the Customer Relationship Management (CRM) system, data management, field training, and related vendor management, where needed
• This position works cross functionally with internal Neurocrine teams such as HR, finance, and legal to ensure sampling policy are updated and aligned with internal stakeholders
• Supports Field Ops CRM team with ongoing projects including but not limited to, adding fields in to Veeva, updating back end processes, documenting changes or updates, and other technical work related to Veeva CRM
• Other job duties as assigned

Requirements

• BS/BA degree and Field Operations experience in the pharmaceutical/biotech or related industry
• Experience working with a sales team, relational databases, data warehouse systems and familiarity with third party biopharma data vendors (e.g., Intercontinental Medical Statistics (IMS), Symphony, Fingertip)
• Helpful to have experience with stewarding master data management (MDM) systems; with CRM systems such as Sales Force and Veeva; familiarity and with analytical tools; developing models in Excel and Excel VBA; process mapping; scripting languages such as SQL; and with BI/reporting platforms or with developing reports in software like QlikView or Tableau OR Master's degree and some experience noted above
• Good understanding of pharmaceutical sales and marketing with the ability to identify market drivers, trends, issues, etc.
• Able to operate in a dynamic environment where everyone may be "wearing many hats" within the sales operations function
• Has proficiency with Excel (and VBA), PowerPoint, Access, and other common communication and analytical tools
• Works cross functionally and builds effective relationships with colleagues across different departments
• Good problem-solving, analytical thinking skills
• Ability to meet deadlines
• Good project management skills
• Possesses keen analytical and problem solving skills with attention to detail
• Ability to work both independently and as part of a team
• Flexibility to thrive in a complex and dynamic environment
• Outstanding organizational and computer skills
• Strong interpersonal and communication skills to interact productively with senior people from Field Sales, Marketing, Commercial Analytics, Sales Operations, and Senior Management