Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA
Alcon
Summary
This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Fresno, CA.
Job description
In this role, a typical day will include:
- Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
- Establish and maintain a high level of customer satisfaction.
- Promptly address customer concerns, quality assurance and medical safety issues.
- Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
- Maintain all administrative responsibilities in a timely and accurate manner.
- Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
- Manage inventory, keep accurate records, and promptly return unused and failed parts.
- Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
What You'll bring to Alcon:
- Associate's degree or equivalent years of directly related experience
- The ability to fluently read, write, understand, and communicate in English
- 2 years of Relevant Experience
Preferred Qualifications:
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
- Experience working with advance medical devices and with medical devices that use lasers.
- Accustomed to working with hospital operating room and surgery center protocols.
- Working knowledge of ServiceMax / CRM tools.
- Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
- Travel Requirements: approximately 30% overnights
- Territory: Remote, Fresno, CA - north
Requirements
- Associate's degree or equivalent years of directly related experience
- Ability to fluently read, write, understand, and communicate in English
- 2 years of relevant experience
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
- Experience working with advanced medical devices and with medical devices that use lasers
- Accustomed to working with hospital operating room and surgery center protocols
- Working knowledge of ServiceMax / CRM tools
- Ability to lift 50 pounds
- Travel approximately 30% overnights
Benefits
- Health Insurance
- Life Insurance
- Retirement Planning
- Flexible Time Off
Company overview
Alcon Inc. is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945 as a small pharmacy in Fort Worth, Texas, the company has grown into the world's largest eye care device company with complementary businesses in Surgical and Vision Care. As a Swiss-American multinational corporation headquartered in Geneva, Switzerland with major operations in Fort Worth, Texas, Alcon operates in 60 countries and serves patients in over 140 countries. The company's Surgical segment focuses on ophthalmic products for cataract surgery, vitreoretinal surgery, refractive laser surgery, and glaucoma surgery, including implantables, consumables, and surgical equipment. The Vision Care segment comprises daily disposable, reusable, and color-enhancing contact lenses, along with a comprehensive portfolio of ocular health products for dry eye, contact lens care, and ocular allergies. With over 75 years of heritage, Alcon has a long history of industry firsts and makes substantial annual investments in research and development to meet evolving customer needs and advance patient care. The company became an independent publicly-traded entity in 2019 after spinning off from Novartis.