Sr Associate IS Analyst - Process Development Labs
Amgen
Summary
In this vital role you will help create a reliable, secure technology environment for the scientists advancing our medicines. Based at Amgen's Thousand Oaks, California facility, you'll support the laboratory systems and instrument-connected computers scientists rely on every day. You'll partner with researchers and teams across IT to deploy and maintain lab technology, resolve user needs, keep systems current, and support data protection, backup, and archiving. You'll also help build and maintain tools and automation scripts that make the team's work more efficient.
Job description
Roles & Responsibilities
- Partner with the Benchtop Product Team to manage the lifecycle of instrument controller software and laboratory computing platforms.
- Work with scientists and IS colleagues to resolve support requests involving laboratory computers, software and Windows upgrades, and system troubleshooting.
- Coordinate with vendors to obtain current controller software, drivers, patches, and other software packages.
- Collaborate with Amgen infrastructure teams to build and support DEV, TEST, and PROD environments in cloud and on-premises settings.
- Test software and hardware updates, develop migration strategies, and support the benchtop platforms in scope.
- Create and maintain documentation and standard operating procedures for lifecycle processes.
- Manage ServiceNow activities, including Service Access Reviews, application CI records, ISA/TPRA, end-of-life servers, and orphaned assets.
- Work with business partners to develop practical, innovative solutions to day-to-day challenges.
Basic Qualifications
Doctorate degree and 2 years of experience in Infrastructure, IT, or a related field; or Master's degree and 8–10 years of relevant experience; or Bachelor's degree and 10–14 years of relevant experience; or Diploma and 14–18 years of relevant experience.
Functional Skills Required
- 3–5 years of experience in systems administration and infrastructure.
- Strong customer focus and the ability to manage support requests in line with user expectations.
- Experience with networking, DNS, firewalls, security, patching, AWS, and VMware.
- A thorough understanding of Windows and Linux operating systems.
- Ability to define infrastructure requirements for different server types and assess vendor recommendations against business needs.
- Experience developing and maintaining scripts to automate server tasks.
- Proven leadership and organizational skills, including the ability to manage multiple software and hardware lifecycle projects.
- Ability to work with vendors and colleagues to troubleshoot issues, test software versions, and develop lasting solutions.
Preferred Qualifications
- Ability to work independently, solve problems, and communicate professionally in writing.
- Experience with Smartsheet, Excel, or Tableau.
- Experience using generative AI tools such as ChatGPT or Copilot, and familiarity with large language models such as Llama.
- Experience working with business partners to shape and deliver solutions.
Ways of Working
- Experience leading technology transformation and managing change.
- Ability to collaborate effectively with global, distributed teams.
- Strong analytical, troubleshooting, and communication skills.
- Ability to manage competing priorities and take initiative.
- Confidence presenting information and speaking to groups.
Requirements
- Doctorate degree and 2 years of experience in Infrastructure, IT, or a related field; or Master's degree and 8–10 years of relevant experience; or Bachelor's degree and 10–14 years of relevant experience; or Diploma and 14–18 years of relevant experience.
- 3–5 years of experience in systems administration and infrastructure.
- Strong customer focus and the ability to manage support requests in line with user expectations.
- Experience with networking, DNS, firewalls, security, patching, AWS, and VMware.
- A thorough understanding of Windows and Linux operating systems.
- Ability to define infrastructure requirements for different server types and assess vendor recommendations against business needs.
- Experience developing and maintaining scripts to automate server tasks.
- Proven leadership and organizational skills, including the ability to manage multiple software and hardware lifecycle projects.
- Ability to work with vendors and colleagues to troubleshoot issues, test software versions, and develop lasting solutions.
Benefits
- Retirement and Savings Plan
- Medical, Dental & Vision
- Life and Disability Insurance
- Flexible Spending Accounts
- Discretionary Annual Bonus
- Stock-based Long-term Incentives
- Paid Time-off Plans
- Flexible Work Models
Company overview
Amgen Inc. is a leading American multinational biopharmaceutical company headquartered in Thousand Oaks, California, founded in 1980. As one of the world's largest independent biotechnology companies, Amgen specializes in discovering, developing, manufacturing, and delivering innovative human therapeutics. The company focuses on six key therapeutic areas: inflammation, oncology/hematology, bone health, cardiovascular disease, nephrology, and neuroscience. Amgen's portfolio includes blockbuster drugs such as Enbrel for autoimmune diseases, Prolia and XGEVA for osteoporosis, Repatha for cholesterol management, Otezla for psoriasis, and Neulasta for chemotherapy-induced neutropenia. With approximately 28,000 employees worldwide, Amgen operates as a component of both the Dow Jones Industrial Average and Nasdaq-100 indices. The company maintains a robust research and development pipeline with numerous clinical programs across various stages, leveraging cutting-edge biotechnology and human genetic data to address some of the world's most challenging diseases. Amgen's manufacturing capabilities span multiple global locations, and it distributes products through pharmaceutical wholesale distributors and direct-to-consumer channels.