Sr. Associate, Sales Operations
Alcon
Summary
As a Sr. Associate, Sales Operations, you will collaborate with Sales, Contracts, Customer Service, Accounts Receivable and external customers to ensure chargebacks are processed in accordance with contractual agreements, company policies, and financial controls.
Job description
In this role, a typical day will include:
- Review, validate, and process wholesaler chargeback claims in a timely and accurate manner.
- Analyze chargeback submissions against contract terms, pricing agreements, and eligibility requirements.
- Research and resolve chargeback discrepancies, deductions, and disputes.
- Communicate with wholesalers, distributors, and internal stakeholders regarding claim status and issue resolution and pricing changes (including WAC).
- Monitor chargeback aging reports and ensure timely resolution of outstanding claims.
- Identify and escalate invalid, duplicate, or non-compliant chargeback submissions.
- Research and resolve EDI inquiries including management of EDI partners on pricing agreements.
- Support continuous process improvement initiatives to enhance efficiency and reduce processing errors.
- Ensure compliance with company policies, contractual obligations, and regulatory requirements.
- Prepare comprehensive reporting on fixed and variable agreement compliance, value-at-risk exposure, and calculated compliance reserves.
- Lead the semi-annual EFA Compliance Remediation process by developing, distributing and tracking detailed performance and compliance reports for variable agreements.
- Prepare and distribute recurring and ad hoc reports including Monthly Chargebacks Pending
- Manage GPO and Government contract membership assignments in Vistex by researching member rosters, validating customer affiliations, and resolving discrepancies.
- Maintain accurate records and support documentation for audit purposes.
- Generate reports and provide analysis on chargeback trends, volumes, and financial impact.
- Support the creation and maintenance of Standard Operating Procedures and knowledge repositories, ensuring deliverables for quality, accuracy, and on-time project delivery
WHAT YOU’LL BRING TO ALCON:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
- The ability to fluently read, write, understand, and communicate in English
- 2 Years of Relevant Experience
Preferred requirements:
- Excellent communication and interpersonal skills.
- Minimum of 3-5 years of experience in operation or business analytics role.
- Strong analytical skills with keen attention to detail.
Requirements
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
- The ability to fluently read, write, understand, and communicate in English
- 2 Years of Relevant Experience
- Excellent communication and interpersonal skills.
- Minimum of 3-5 years of experience in operation or business analytics role.
- Strong analytical skills with keen attention to detail.
Benefits
- Health insurance
- Life insurance
- Retirement plan
- Flexible time off
Company overview
Alcon Inc. is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945 as a small pharmacy in Fort Worth, Texas, the company has grown into the world's largest eye care device company with complementary businesses in Surgical and Vision Care. As a Swiss-American multinational corporation headquartered in Geneva, Switzerland with major operations in Fort Worth, Texas, Alcon operates in 60 countries and serves patients in over 140 countries. The company's Surgical segment focuses on ophthalmic products for cataract surgery, vitreoretinal surgery, refractive laser surgery, and glaucoma surgery, including implantables, consumables, and surgical equipment. The Vision Care segment comprises daily disposable, reusable, and color-enhancing contact lenses, along with a comprehensive portfolio of ocular health products for dry eye, contact lens care, and ocular allergies. With over 75 years of heritage, Alcon has a long history of industry firsts and makes substantial annual investments in research and development to meet evolving customer needs and advance patient care. The company became an independent publicly-traded entity in 2019 after spinning off from Novartis.