Sr. Business Analyst
Sentara Health
Summary
The Senior Business Analyst is responsible for the implementation and support of quality initiatives within assigned business areas. This position provides subject matter expertise related to quality initiative implementation, reporting, analysis, and process improvement.
Job description
Overview
The Senior Business Analyst is responsible for the implementation and support of quality initiatives within assigned business areas. This position provides subject matter expertise related to quality initiative implementation, reporting, analysis, and process improvement.
The Senior Business Analyst serves as a key liaison between internal and external customers and Information Technology to define business requirements, scope, testing, and implementation needs. This role works across business and technical teams to help ensure solutions are delivered with quality, efficiency, and effectiveness while improving overall business practices.
This position will also provide business analysis and implementation support for the Icertis enterprise implementation, partnering with key stakeholders to gather requirements, evaluate workflows, support testing, and assist with successful system adoption.
Education
- Bachelor's BA, IT, or Tech (Preferred)
Experience
- Experience providing support for Icertis enterprise implementation, including requirements gathering, configuration support, testing, deployment, and post-implementation activities.
- Experience with Icertis Contract Intelligence (ICI), Contract Lifecycle Management (CLM), or similar enterprise contract management platforms.
- Strong experience gathering and documenting business and functional requirements, user stories, workflows, and acceptance criteria.
- Experience serving as a liaison between business stakeholders, IT teams, vendors, and cross-functional partners during enterprise system implementations.
- Experience supporting UAT, process improvement, issue resolution, change management, and implementation readiness for large-scale technology initiatives.
Requirements
- Experience providing support for Icertis enterprise implementation, including requirements gathering, configuration support, testing, deployment, and post-implementation activities
- Experience with Icertis Contract Intelligence (ICI), Contract Lifecycle Management (CLM), or similar enterprise contract management platforms
- Strong experience gathering and documenting business and functional requirements, user stories, workflows, and acceptance criteria
- Experience serving as a liaison between business stakeholders, IT teams, vendors, and cross-functional partners during enterprise system implementations
- Experience supporting UAT, process improvement, issue resolution, change management, and implementation readiness for large-scale technology initiatives
- Bachelor's degree in BA, IT, or Tech (Preferred)
Benefits
- Medical, Dental & Vision
- Adoption, Fertility & Surrogacy Reimbursement
- Paid Time Off & Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term & Short-Term Disability
- Critical Illness Plans
- Life Insurance
- 401(k)/403(b) Employer Match
- Tuition Assistance
- Student Debt Pay Down
- Pet Insurance
- Legal Resources Plan
- Annual Discretionary Bonus
Company overview
Sentara Health is a leading not-for-profit integrated healthcare delivery system serving Virginia, northeastern North Carolina, and Florida. Founded in 1888 and headquartered in Hampton Roads, Virginia, Sentara operates 12 acute care hospitals across its service area, with 10 hospitals holding prestigious Magnet® recognition for nursing excellence. The organization employs approximately 34,000 healthcare professionals and serves over 1 million health plan members through its Sentara Health Plans division. As one of the top 20 largest not-for-profit integrated health systems in the United States, Sentara is nationally recognized for clinical quality, safety, and innovation. The system has received numerous accolades including Health Quality Innovator of the Year (2024), Forbes' "America's Best-In-State Employer" (2024), and inclusion in IBM Watson Health's "Top 15 Health Systems." Sentara's comprehensive services span hospital care, outpatient facilities, home health, hospice services, and specialized programs like the Nightingale air ambulance service, which has completed over 20,000 missions since 1982.