Sr. Business Solutions & Operational Technology Specialist - SC

Main Objective

Business Analysts within Technical Operations serve as trusted business relationship managers for operations. Partnering with internal and external teams to drive process improvements and deliver products, services, and digital solutions that create measurable business value. Through a people, process, and technology approach, they bridge stakeholders to solve problems and accelerate operational outcomes.

Essential Duties and Responsibilities

• Serve in a business relationship management role for operation functions, building trusted partnerships and aligning business initiatives with strategic priorities.
• Proactively uncover and implement opportunities to enhance productivity, quality, compliance, visibility, and operational effectiveness.
• Evaluate people, process, and technology workflows to identify and implement opportunities that improve efficiency, effectiveness, and digital adoption.
• Collaborate with business units and supporting functions to translate business needs into scalable, sustainable solutions.
• Build collaborative relationships with stakeholders and with external vendors to achieve business goals.
• Develop a strong understanding of assigned business areas and processes to translate operational needs into effective solution recommendations and high-quality requirements.
• Identify, evaluate, and recommend digital capabilities, products, services, and process improvements that enhance SQDC.
• Align customers on requirements and priorities, escalating conflicts as needed.
• Support change management activities including stakeholder engagement, communication, training, adoption, and value realization.
• Leverage process mapping techniques to drive visibility for improvement and impact of changes.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
• Measure and communicate the business impact and value delivered through implemented solutions and continuous improvement initiatives.
• Support the integration of data, analytics, automation, and digital technologies into operations processes to improve decision-making and operational performance.
• Adhere to the Quality System and Change Control Procedures.

Additional Duties & Responsibilities

• Follow established methodology for the identification and documentation of business requirements.
• Execute change management procedures as required.
• Plan, create, and execute testing duties as determined based on project resource planning.
• Support documentation of As-Is and To-Be process mapping.
• Contribute to solution documentation repositories.
• Support the adoption of solutions through on the floor activities with operations.
• Support data collection and testing activities.
• Support projects and/or project activities under direct support.
• Contribute to the development of roadmaps.
• Lead projects with limited scope.
• Create functional design and other documents as they pertain to driving solution delivery for business units.
• Engage with business units directly to document processes and process improvement proposals.
• Provide operation system guidance to operation teams through familiarity of Technical Operations portfolio.
• Develop road maps for assigned areas.
• Support and provide professional guidance to junior level analysts.
• Manage process improvements and large projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Proactively propose improvements to business.
• Manage projects with cross functional teams and of global scope.
• Identify opportunities to innovate and differentiate Arthrex from its competition.