Sr Customer Service Administrative
Thermo Fisher Scientific
Summary
The Service Administrator is a hybrid administrative and technical role that supports both customer service operations and pipette maintenance activities within the Calibration Lab. Under the direction of the Calibration Lab Manager, this position is responsible for customer communication, quotations, purchase orders, equipment receiving and shipping, and service documentation. This role requires a combination of strong organizational, customer service, and hands-on technical skills to ensure a high-quality customer experience and efficient lab operations.
Job description
Administrative Responsibilities
- Receive and process customer equipment for calibration, repair, and preventative maintenance.
- Prepare customer quotes and process purchase orders.
- Communicate with customers regarding service updates, findings, and approvals.
- Maintain accurate work orders and service records in the CRM system.
- Coordinate equipment shipping and receiving activities.
Technical Responsibilities
- Perform preventative maintenance on Thermo Fisher Scientific and other manufacturers' manual and electronic pipettes.
- Support basic pipette service and maintenance activities.
- Follow service procedures and quality standards.
- Assist in maintaining an organized and efficient laboratory environment.
Requirements
- High School Diploma or equivalent preferred.
- Ability to work effectively both independently and collaboratively within a team, exercising sound judgment and decision-making skills.
- Strong customer service and problem-solving skills.
- Basic to intermediate proficiency with Microsoft 365 applications, including Outlook, Word, and Excel.
- Good verbal and written communication skills.
- Strong organizational and time management skills.
- Attention to detail and ability to keep accurate records.
- Work involves periods of sitting, standing, walking, reaching, bending, and handling materials.
- Performs repetitive handling of pipettes and other small components requiring manual dexterity.
- Provide references prior to interview.
Benefits
- Medical, Dental & Vision
- Health Incentive Programs
- Employee Assistance Program
- Family Support Programs
- Commuter Benefits
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Accident Insurance
- Life Insurance
- Short-term Disability
- Long-term Disability
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.