Sr. Digitally Enabled Operations Product Manager

Job Summary

The Sr. Digitally Enabled Operations Product Manager will lead the capabilities that help our research sites operate efficiently and consistently. This leader will shape PulseOps into a compelling operating platform for the business, fully integrated with patient recruitment and designed around the needs of site teams.

Essential Responsibilities and Duties

• Build trusted partnerships with site and Operations leaders, ensuring stakeholders feel heard and view PulseOps as a shared effort.
• Translate requests into underlying business and user needs, prioritize effectively, and clearly explain product decisions and tradeoffs.
• Determine where workflows should be standardized, where configuration creates meaningful differentiation, and how site-specific needs can become reusable capabilities.
• Ensure data and workflows transition seamlessly from patient recruitment into site operations.
• Partner with Operations on capability-gap assessments, site readiness, validation, rollout, adoption, and business outcomes.
• Increase demand for PulseOps by making it materially better than existing systems and workarounds and demonstrating measurable value to site teams.
• Own the roadmap across workflows, packaged systems, integrations, data, automation, and AI.
• Help develop PulseOps into a differentiated business asset that strengthens CenExel as an integrated research network through common processes, platforms, and data.

Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH, GCP, CenExel standard operating procedures, site working practices, protocol, and company guidelines and policies.

Education/Experience/Skills

• Bachelor's degree in business, operations, information systems, engineering, healthcare administration, or a related field—or an equivalent combination of education and relevant experience.
• Product leadership experience in workflow-intensive or operationally complex environments.
• Strong ability to build trust, influence decisions, and balance enterprise priorities with site-level needs.
• Demonstrated experience translating operational challenges into scalable product capabilities.
• Experience leading cross-functional initiatives involving technology, operations, integrations, data, and organizational change.
• Sound judgment, clear communication, and the confidence to challenge requests constructively.
• Experience may come from healthcare, manufacturing, laboratory operations, logistics, workforce management, capacity or scheduling platforms, enterprise workflow or ERP products, or other operational environments. Lean, Six Sigma, or continuous-improvement experience is helpful but not required.

Working Conditions

• Indoor, Office environment.
• Essential physical requirements include sitting, typing, standing, and walking.
• Lightly active position, occasional lifting of up to 20 pounds.
• Reporting to work, as scheduled, is essential.
• Remote or Hybrid work arrangement.
• Occasional travel.