Sr. Director, BM&S Operations Integration Lead

Role Summary

Brand Marketing & Standards (BM&S) is the team within Pfizer's Chief Marketing Office (CMO) that sets standards and delivers exceptional customer experiences across three disciplines: unbranded go-to-market (GTM) strategy and execution across Pfizer's key therapeutic areas, consumer and healthcare professional (HCP) marketing for Pfizer digital experiences, and the operations that power the BM&S engine. The Senior Director, BM&S Operations Integration Lead sets the vision for how BM&S team operates across people, process, and technology, owning the systems, standards, ways of working, delivery model, and performance infrastructure that enable GTM Marketing and Digital Experience Marketing to operate effectively at scale. This leader manages a team focused on Standards, Integration & Change; Delivery Operations; and BM&S Marketing Impact assessment, totaling approximately 11 colleagues. The role is based in New York, NY, with a US market scope.

Role Responsibilities

• People, Process, & Technology Integration — Define and execute the integrated operations strategy for BM&S, connecting organizational capabilities, ways of working, governance, systems, tools, and AI-enabled workflows so teams can operate efficiently, consistently, and at scale.
• Standards Integration & Organizational Change — Embed marketing, creative, and operational standards into BM&S systems and workflows while leading change management, communications, and adoption efforts that support the organization's evolving operating model.
• Enterprise Integration & Operating Model Leadership — Establish shared operating models, governance structures, and decision-making frameworks that connect GTM and Digital Experience teams, enabling alignment, efficiency, and scale across BM&S.
• Delivery Operations Leadership — Own the operating infrastructure that enables efficient execution across teams, including resource allocation, workflow management, delivery governance, budgets, timelines, and team operating rhythms.
• Impact Measurement & Optimization — Establish and evolve BM&S's performance measurement framework, including KPI strategy, dashboards, insights generation, and recommendations that improve effectiveness and investment decisions across portfolios and platforms, partnering with Measurement and Optimization analytics team.
• Team Leadership and Talent Development — Build, mentor, and develop a team of two leads and nine colleagues; own goal setting, performance calibration, and career development while fostering a culture of accountability, innovation, and continuous improvement.
• Executive Partnership — Serve as a strategic advisor to BM&S leadership, establishing the operating rhythm, governance forums, and decision-making processes that connect GTM and Ecosystem teams.
• Governance and Compliance — Ensure BM&S processes uphold Pfizer's regulatory, legal, medical review, and brand standards, serving as a trusted advisor on risk mitigation.

Basic Qualifications

• Bachelor's degree with 12+ years, or MBA/MS with 10+ years, of experience in marketing, marketing operations, marketing strategy, or business operations.
• 5+ years managing marketing teams, including experience managing senior marketing leaders (Director level or above).
• Demonstrated record of designing and scaling operating models that integrate people, process, and technology, including governance, ways of working, role clarity, change adoption, and performance management in a large organization.
• Experience designing, building, or partnering to develop technology-enabled, AI-driven workflows, processes, and tools that improve organizational effectiveness and business outcomes.
• Demonstrated record of building performance measurement or analytics frameworks and using them to drive resource decisions.
• Experience managing large budgets, including planning, tracking, and reallocation.

Preferred Qualifications

• Life sciences or pharmaceutical experience; familiarity with US promotional review processes.
• Experience operating within or serving marketing organizations (in-house or agency); transformation or change-leadership experience.
• Understanding of the healthcare ecosystem and Consumer/HCP journeys.
• Strong executive presence; effective influence with senior leaders and colleagues at all levels.
• Exceptional cross-functional collaboration and problem-solving skills; thrives in high-energy, ambiguous environments and drives to results and deadlines.