Sr. Director, IT, Global Operations
Smith+Nephew
Summary
IT Business Relationship Manager (BRM) serves as a strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering.
Job description
What will you be doing?
This individual will work closely with our Global operations for all business units, S&N Way To Win, Advanced Manufacturing Eng, Strategy and ESG to build strong partnerships, understand business needs, and develop a shared technology roadmap that aligns with the overall S&N strategy. As the primary IT point of contact, the BRM will help identify opportunities to improve processes through technology, manage the intake and prioritization of enhancement ideas, and guide initiatives from concept to delivery with support from the broader IT organization. The BRM is also accountable for managing system escalations and ensuring timely resolution of service disruptions, acting as a key player in maintaining operational excellence.
What will you need to be successful?
- Ability to clearly articulate IT concepts to non-technical stakeholders
- Understanding of business operations, industry trends, and strategic planning
- Solid foundation in IT infrastructure, systems, and emerging technologies including IoT
- Proven experience building and maintaining strong stakeholder relationships
- Strong analytical skills
- 10+ years in IT or Supply Chain/Operations, with at least 5 years in Business Relationship or IT Program Leadership
- Knowledge of network, server, and database systems
- Experience with ITIL frameworks
- Knowledge of ERP systems and integration
Education: Bachelor's degree in IT, Supply Chain, Mfg Engineering, Business Administration or related (Master's preferred)
Travel: less than 50%
Requirements
- Ability to clearly articulate IT concepts to non-technical stakeholders
- Understanding of business operations, industry trends, and strategic planning
- Solid foundation in IT infrastructure, systems, and emerging technologies including IoT
- Proven experience building and maintaining strong stakeholder relationships
- Strong analytical skills
- 10+ years in IT or Supply Chain/Operations
- At least 5 years in Business Relationship or IT Program Leadership
- Knowledge of network, server, and database systems
- Experience with ITIL frameworks
- Knowledge of ERP systems and integration
- Bachelor's degree in IT, Supply Chain, Mfg Engineering, Business Administration or related
- Master's degree preferred
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Tuition Reimbursement
- Medical Leave
- Parental Leave
- Paid Time Off
- Paid Holidays
- Volunteer Time
- Wellness Programs
- Stock Options
- Flexible Time Off
- Health Savings Account
- Employee Assistance Program
- Fertility and Adoption Assistance
- Fitness Club Discounts
- Travel Discounts
Company overview
Smith+Nephew is a global portfolio medical technology company with a rich history dating back to 1856, originally founded as a chemist shop in Hull, UK. The company specializes in the repair, regeneration, and replacement of soft and hard tissue through innovative medical devices and technologies. Operating through three core business units—Orthopaedics, Sports Medicine & ENT, and Advanced Wound Management—Smith+Nephew serves healthcare professionals and patients in over 100 countries worldwide. With approximately 18,000 employees, the company generated annual sales of $5.5 billion in 2023 and is listed on both the London Stock Exchange (FTSE100) and New York Stock Exchange. Their product portfolio includes joint replacement systems, robotics-assisted surgical platforms, sports medicine implants, advanced wound care solutions, and ENT technologies. The company is pioneering new frontiers in medical technology, including Spatial Surgery systems that integrate augmented reality and real-time data processing for enhanced surgical precision. Smith+Nephew's mission centers on their "Life Unlimited" purpose, aiming to restore patients' bodies and self-belief through technological innovation that removes limitations on living.