Sr Director, Revenue Operations (ROPS)
DaVita Kidney Care
Summary
DaVita is seeking a transformational technology and product leader to drive the modernization of one of our most critical enterprise capabilities—Revenue Operations (ROPS). This executive will lead product strategy and business transformation for the proprietary platforms that power billing, collections, cash posting, and other core revenue cycle functions that are essential to DaVita's financial performance.
Job description
This role sits at the intersection of business strategy, technology modernization, and organizational change. The Senior Director will shape the long-term vision for a portfolio of internal platforms while leading a large-scale transformation of legacy technologies into a modern, cloud-based ecosystem leveraging Google Cloud Platform (GCP), Palantir Foundry, advanced analytics, automation, and AI-powered capabilities.
Key Responsibilities
Technology Transformation & Product Strategy
- Define and execute the strategic vision and roadmap for DaVita's core Revenue Operations technology ecosystem.
- Lead the modernization of proprietary revenue cycle applications supporting billing, collections, cash posting, reimbursement, and financial operations.
- Partner with IT architecture and engineering leadership to guide a multi-year migration of legacy applications and data assets to Google Cloud Platform and modern cloud-native architectures.
- Influence enterprise technology investment decisions, balancing innovation, operational efficiency, scalability, security, and business value.
- Develop platform strategies that leverage Palantir Foundry, advanced analytics, AI, automation, APIs, and modern data architectures to improve performance and decision-making.
- Establish product operating models and governance processes that align business priorities with technology execution.
AI, Automation & Digital Innovation
- Identify and champion opportunities to embed Generative AI, Agentic AI, machine learning, workflow automation, and intelligent decision-support capabilities throughout the revenue cycle.
- Partner with engineering, architecture, data science, and AI teams to bring scalable AI-enabled solutions into production.
- Drive innovation focused on reducing manual effort, accelerating cash flow, improving teammate productivity, and optimizing revenue cycle outcomes.
- Establish roadmaps for AI-enabled copilots, intelligent workflows, automated exception management, predictive analytics, and next-generation operational capabilities.
- Ensure responsible AI implementation with appropriate governance, risk management, compliance, and measurable business outcomes.
Business & Technology Partnership Leadership
- Serve as the primary strategic liaison between Revenue Operations leaders and DaVita IT.
- Translate complex business challenges into actionable product and technology strategies.
- Build strong partnerships with senior leaders across Operations, Finance, Technology, Data, Analytics, Architecture, Compliance, and Product organizations.
- Facilitate alignment across business and technical stakeholders on priorities, roadmap sequencing, investment tradeoffs, and transformation objectives.
- Represent revenue cycle business needs in enterprise technology planning and architecture discussions.
Team Leadership & Talent Development
- Lead, coach, and develop a high-performing team of product leaders, analysts, and transformation professionals.
- Build organizational capabilities in product management, business transformation, process modernization, and technology strategy.
- Create an environment that encourages collaboration, accountability, innovation, and customer-centric thinking.
Business Outcomes & Value Realization
- Define success metrics and value realization frameworks for major transformation investments.
- Monitor platform adoption, operational efficiency, financial performance, user experience, and technology health.
- Drive measurable improvements in collection performance, time-to-cash, automation rates, productivity, scalability, and operational effectiveness.
- Communicate transformation progress and business outcomes to executive stakeholders.
Requirements
- Bachelor's degree in Business, Technology, Engineering, Information Systems, or related field.
- 12+ years of progressive leadership experience spanning product management, digital transformation, technology strategy, consulting, enterprise platforms, or business technology leadership.
- Proven success leading large-scale technology modernization or cloud transformation initiatives.
- Experience partnering closely with software engineering, enterprise architecture, data, and platform teams.
- Demonstrated ability to lead complex cross-functional programs involving both business and technology stakeholders.
- Experience driving organizational change management and enterprise-wide adoption of new technologies.
- Strong executive communication and stakeholder management skills.
- Track record of delivering measurable business outcomes through technology investment and process transformation.
- Preferred: Experience in healthcare revenue cycle, healthcare technology, fintech, payments, financial operations, or large-scale transaction processing environments.
- Preferred: Experience leading cloud migration initiatives, particularly Google Cloud Platform (GCP).
- Preferred: Experience with Palantir Foundry, enterprise data platforms, advanced analytics, or digital operating models.
- Preferred: Experience leveraging Generative AI, Agentic AI, intelligent automation, machine learning, or workflow orchestration technologies in enterprise environments.
- Preferred: Prior management consulting experience with firms such as McKinsey, Bain, BCG, Deloitte, Accenture, Slalom, Cognizant, or similar organizations strongly preferred.
- Preferred: Master's degree in Business Administration, Technology Management, Computer Science, Engineering, or related discipline.
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- PTO Cash Out
- Family Resources
- EAP Counseling
- Headspace Access
- Backup Child & Elder Care
- Maternity/Paternity Leave
- Professional Development Programs
Company overview
DaVita Kidney Care is a leading American healthcare provider specializing in kidney dialysis services, operating as one of the largest dialysis companies in the United States. Founded in 1992 and headquartered in Denver, Colorado, DaVita operates a vast network of 2,675 outpatient dialysis centers across the United States, serving approximately 200,800 patients, with an additional 367 centers in 11 other countries serving 49,400 patients. The company primarily treats end-stage renal disease (ESRD), providing life-sustaining dialysis treatments that patients typically require three times per week. DaVita holds approximately 37% market share in the U.S. dialysis market and is publicly traded on the New York Stock Exchange under the ticker DVA. The company's name, derived from the Italian phrase "Dare Vita" meaning "to give life," reflects its mission to provide essential kidney care services. With approximately 76,000 employees, DaVita has established itself as a Fortune 500 company and a significant player in the healthcare industry, with Berkshire Hathaway owning a 41.2% stake in the organization.