Sr Director Sales Enablement & Training
Dexcom
Summary
The Senior Director of Sales Enablement and Training leads the strategy and execution of programs that equip our commercial teams to deliver exceptional customer experiences. This role drives enterprise-wide enablement initiatives that strengthen capability, performance, and business impact.
Job description
Key Responsibilities
- Establish and oversee the enterprise sales enablement and training roadmap, ensuring alignment with commercial priorities and organizational goals.
- Lead a high-performing training and enablement organization responsible for onboarding, continuous learning, leadership development, and field readiness programs.
- Provides strategic leadership for the Patient Care organization, driving customer support operations, patient-facing service excellence, onboarding experiences, and support readiness.
- Develop governance, measurement, and performance frameworks to evaluate enablement effectiveness and inform continuous improvement efforts.
- Partner with commercial leadership to identify capability gaps and implement scalable solutions that improve execution, adoption, and organizational effectiveness.
- Oversee launch readiness strategies and enablement planning for new products, indications, reimbursement expansions, and commercial initiatives.
- Ensure alignment of content, learning experiences, systems, and field tools to support consistent execution across customer-facing teams.
- Collaborate with Commercial Operations to optimize training and enablement processes, technology adoption, CRM utilization, and reporting capabilities.
- Build strong cross-functional partnerships to drive organizational alignment, accelerate decision-making, and support achievement of business objectives.
- Develop talent, succession plans, and leadership capabilities within the enablement organization while fostering a culture of accountability and continuous improvement.
What makes you successful
You are a strategic leader with deep expertise in sales enablement, training, and commercial operations within healthcare or regulated industries. You have a strong understanding of how to translate strategy into execution and drive measurable improvements in sales performance.
- 8–12+ years of experience in sales, sales enablement, or commercial operations within healthcare, pharmaceuticals, or medical devices.
- Strong understanding of the healthcare ecosystem, including providers (HCPs), payers, and patient dynamics.
- Experience working in regulated environments with knowledge of compliance requirements (e.g., FDA, HIPAA).
- Proven success building and scaling enablement programs that improve productivity, win rates, and time-to-performance.
- Expertise in selling models, Omni Channel and CRM platforms.
- Experience leveraging data, analytics, and insights to inform decision-making and optimize performance.
- Strong communication, leadership, and cross-functional collaboration skills.
- Experience supporting diabetes or chronic disease management solutions (e.g., CGM, insulin, digital health) is preferred.
Experience and Education Requirements
- Typically requires a Bachelor’s degree with 17+ years of industry experience
- 13+ years of successful leadership management experience in relevant industry
Travel Required: 25 to 50%
Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available.
Requirements
- 8–12+ years of experience in sales, sales enablement, or commercial operations within healthcare, pharmaceuticals, or medical devices.
- Strong understanding of the healthcare ecosystem, including providers (HCPs), payers, and patient dynamics.
- Experience working in regulated environments with knowledge of compliance requirements (e.g., FDA, HIPAA).
- Proven success building and scaling enablement programs that improve productivity, win rates, and time-to-performance.
- Expertise in selling models, Omni Channel and CRM platforms.
- Experience leveraging data, analytics, and insights to inform decision-making and optimize performance.
- Strong communication, leadership, and cross-functional collaboration skills.
- Typically requires a Bachelor’s degree with 17+ years of industry experience
- 13+ years of successful leadership management experience in relevant industry
Benefits
- Comprehensive benefits program
- Growth opportunities
- Career development
- Tuition reimbursement
Company overview
Dexcom, Inc. is a pioneering American healthcare company specializing in the development, manufacturing, and distribution of continuous glucose monitoring (CGM) systems for diabetes management. Founded in 1999 and headquartered in San Diego, California, Dexcom has transformed diabetes care through innovative biosensing technology that provides real-time glucose readings. The company's flagship products, including the G-series CGM systems, offer industry-leading accuracy and extended wear times, with the latest G7 model providing up to 15.5 days of continuous monitoring. As a publicly traded company listed on Nasdaq (DXCM) and a component of both the Nasdaq-100 and S&P 500 indices, Dexcom operates globally with manufacturing facilities in Arizona, Malaysia, and Ireland. With over 10,300 employees worldwide, the company generates approximately $4 billion in annual revenue and maintains strategic partnerships with major healthcare technology companies. Dexcom's mission focuses on empowering people with diabetes to take control of their health through advanced monitoring solutions that improve clinical outcomes and quality of life.