Sr Learning Experience Designer

Position Summary

The Senior Learning Experience Designer designs, develops, and improves learning experiences that strengthen employee capability and performance. Reporting to the Associate Director, Learning Experience & Capability Development, this role translates defined talent and learning priorities into engaging content, resources, and experiences for leaders, managers, and employees. This role develops and curates learning content, contributes to blended learning journeys, and creates practical resources that help employees access relevant information, guidance, and development opportunities. The Senior Learning Experience Designer applies established learning standards and methodologies across instructor-led, digital, self-directed, experiential, and technology-enabled formats. Working with Talent Management colleagues, HR Business Partners, subject matter experts, business stakeholders, and external vendors, this role supports the delivery and ongoing improvement of learning solutions. The role uses learner feedback, engagement data, and emerging technologies, including AI-enabled tools, to improve content quality, accessibility, and the learner experience.

Key Responsibilities

• Develop and improve learning experiences and content that support leadership capability, manager effectiveness, employee development, and priority workforce skills.
• Contribute to blended learning journeys by developing instructor-led, digital, experiential, and self-directed learning components based on defined objectives and audience needs.
• Create practical learning and performance-support resources, including facilitator guides, participant materials, job aids, toolkits, manager resources, FAQs, templates, example libraries, and microlearning.
• Collaborate with Talent Management colleagues, subject matter experts and external partners to develop, test, and deliver learning solutions within established program strategies and standards.
• Curate and adapt internal and external learning content for specific audiences, using learning technologies and AI-enabled tools where appropriate.
• Incorporate practice, reflection, coaching, peer learning, manager involvement, and reinforcement into learning experiences to support skill development and application.
• Develop learning, communication, and enablement materials that support employee and leader adoption of new processes, technologies, and ways of working.
• Coordinate learning deliverables, timelines, stakeholder input, and vendor activities for assigned initiatives.
• Maintain learning content and knowledge resources to ensure accuracy, relevance, accessibility, and consistency.
• Gather and analyze learner feedback, participation data, and available performance indicators to identify and implement improvements to content and delivery.

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• 4+ years of experience in learning experience design, instructional design, talent development, leadership development, organizational development, or a related field.
• Bachelor’s degree or equivalent relevant experience.
• A degree in Learning and Development, Organizational Development, Education, Human Resources, Instructional Design, Communications, Business, or a related field is preferred.
• Experience developing blended learning experiences that incorporate instructor-led, digital, experiential, and self-directed approaches.
• Experience supporting leadership development, manager development, employee learning, or capability-building programs.
• Ability to translate defined business and learning needs into engaging content and practical performance-support resources.
• Working knowledge of adult learning principles, learning experience design, facilitation, and behavior-change practices.
• Experience collaborating with subject matter experts, internal stakeholders, and external providers to deliver learning solutions.
• Strong project coordination, communication, and stakeholder management skills, with the ability to manage multiple deliverables and priorities.
• Strong attention to detail and a commitment to creating accessible, learner-centered experiences.

Preferred

• Experience developing learning experiences or capability-building content within a complex or matrixed organization
• Familiarity with knowledge-management practices and employee enablement resources
• Experience using AI-enabled tools to support content development, curation, or learner engagement
• Certification or training in Learning Experience Design, Instructional Design, Human-Centered Design, Organizational Development, Project Management, or a related discipline
• Familiarity with learning platforms and technologies such as Workday Learning, LinkedIn Learning, Microsoft Copilot, or similar tools
• Experience using learner feedback and engagement data to improve learning content and delivery