Sr. Manager, Change Lead – Patient Services Platforms

What You Will Achieve

General responsibilities

• Develop and execute change management strategies and plans, including communications, training, stakeholder engagement, and resistance management, for LSC transformation
• Conduct change impact assessments and stakeholder analyses to identify risks and readiness gaps for large programs
• Partner with project and program leads to integrate change activities into overall project plans and timelines
• Ensure change approaches align to enterprise change management methodology, tools, and templates

Program operations

• Partner with project sponsors and business leads to define and align change strategy and develop a ways-of-working framework that supports a seamless transition for impacted colleagues
• Collaborate with cross-functional partners, including IT, HR, Communications, and Training teams, on change readiness planning and execution
• Engage applicable field-facing and business colleagues, as needed, on change requirements and impacts
• Ensure that all change activities comply with applicable internal policies, quality standards, and data privacy guidelines
• Troubleshoot adoption challenges and other change-related issues, such as resistance, capability gaps, and process breakdowns
• Conduct reviews and reporting of change readiness and adoption data, identifying improvement opportunities and flagging risks to appropriate stakeholders
• Support modernization of digital tools and platforms to improve colleague and stakeholder engagement experience

Stakeholder and leadership engagement

• Coach senior leaders and people managers on their role as change sponsors and champions
• Provide regular guidance to project teams and stakeholders to ensure change milestones are met or exceeded
• Support and lead development of change plans and approvals; manage and monitor change activities to ensure alignment with program timelines and requirements

Communications and training

• Develop and manage communication plans, ensuring consistent, timely messaging across all levels of the organization
• Collaborate with internal partners, key stakeholders, and Pfizer Digital teams to create and refresh change-related content and materials
• Contribute to strategy and creative content for training resources intended to explain program benefits and new processes

Here Is What You Need (Minimum Requirements)

• Applicant must have a bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
• Experience in change management, organizational development, program management, or related areas required
• Proven track record leading change on large-scale, cross-functional initiatives
• Demonstrated expertise in stakeholder management, communications planning, and training design and delivery
• Demonstrated success in a highly fast-paced setting
• Strong project management and organizational skills, with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience presenting to senior leaders