Sr. Manager, Clinical Programs

About DaVita & Team Gravity

At DaVita, we are passionate about creating a differentiated healthcare experience that empowers our patients and transforms kidney care. As part of Clinical Transformation, Team Gravity operates at the intersection of patient engagement and experience, behavioral science, and operational innovation. We are responsible for designing, testing, and scaling patient-centered programs across both DaVita Kidney Care (core dialysis operations) and DaVita Integrated Kidney Care (IKC).

The Patient Activation team within Team Gravity focuses on a simple but profound premise: when patients are empowered with the knowledge, skills, confidence, and motivation to actively participate in their care, clinical outcomes improve and preventable hospitalizations decline. We operate in dynamic, high-impact white spaces, translating bold strategic concepts into practical, scalable chairside and digital solutions across thousands of dialysis clinics.

The Opportunity

We are seeking an experienced Senior Manager, Clinical Programs (Clinical Transformation) to spearhead the implementation and scaling of our enterprise-wide Patient Activation strategy. In this role, you will take innovative patient journey interventions from pilot validation to full company-wide execution. You will act as an end-to-end strategic owner—combining rigorous operational problem-solving, robust data analytics, and cross-functional leadership to ensure new clinical workflows stick in our clinics and deliver measurable clinical impact.

Key Responsibilities

1. Patient Journey Design & Enterprise Scale

• End-to-End Journey Mapping: Apply behavioral science, journey mapping, and human-centered design principles to map and understand critical inflection points within the dialysis journey.
• Behavioral Intervention Design: Architect targeted, evidence-based behavioral interventions (utilizing frameworks such as COM-B, nudges, habit loops, and motivational interviewing concepts) designed to bridge the gap between patient intention and sustained health behaviors.
• Rapid Prototyping & Pilots: Design and execute structured clinic pilots to test new activation touchpoints, evaluating operational feasibility, teammate burden, and patient receptivity before scaling.
• Operational Playbooks: Translate validated pilot interventions into standardized, scalable operational playbooks for nationwide deployment across thousands of clinics.
• Workflow Integration & Change Management: Partner closely with field leaders and cross functional teams to seamlessly embed activation strategies into daily clinical workflows without disrupting core dialysis care delivery.

2. Clinical Analytics, Performance Measurement & Impact Evaluation

• Measurement Framework Design: Establish comprehensive evaluation frameworks and KPIs to quantify the end-to-end impact of patient activation initiatives across leading operational indicators, behavioral signals, and clinical outcomes.
• Dashboard Creation & Performance Monitoring: Oversee the development and maintenance of dashboards, clinic-level reporting, and executive scorecards in partnership with Analytics and Reporting teams.
• Actionable Insights & Data Storytelling: Synthesize complex data sets into clear, compelling narratives and actionable operational insights for senior clinical and business leaders to drive strategic prioritization and resource allocation.

3. Cross-Functional Leadership, Product Management & Technology Enablement

• Digital Integration: Collaborate with Clinical Product and IT teams to embed activation prompts and automated triggers directly into core electronic health record (EHR) and teammate systems.
• Emerging Tech & Direct-to-Patient Capabilities: Advance the strategic use of CRM platforms, conversational/agentic AI, SMS, and digital patient portals to support an omnichannel, connected patient experience.
• Executive Governance: Facilitate steering committees, executive readouts, and operational governance forums to maintain organizational alignment, share clinical milestones, and secure ongoing executive sponsorship.

4. People Leadership & Team Development

• Direct Supervision & Mentorship: Supervise, mentor, and develop a Senior Analyst, fostering a culture of intellectual curiosity, analytical rigor and continuous learning.
• Culture & Inclusion: Champion DaVita’s core values and foster an inclusive, collaborative, and mission-driven team environment.

Qualifications & Candidate Profile

Required Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Public Health, Behavioral Science, or a related field.
• 5+ years of progressive professional experience in healthcare strategy, clinical operations, program management, or top-tier management consulting.
• Demonstrated track record of leading operational innovation—taking complex clinical initiatives from early-stage concept/pilot to enterprise-wide scale within a multi-site healthcare or matrixed corporate setting.
• Strong background in clinical/operational analytics, program evaluation frameworks, and translating data into actionable operational strategies.
• Proven ability to lead through influence, build trust with executive and clinical stakeholders, and drive cross-functional consensus without formal authority.
• Strong structured problem-solving, narrative development, and executive presentation capabilities.

Preferred Qualifications

• Master of Business Administration (MBA), Master of Health Administration (MHA), Master of Public Health (MPH), or equivalent advanced degree.
• Prior experience in management consulting or internal corporate strategy within healthcare or life sciences.
• Demonstrated exposure to behavioral psychology, behavioral economics, COM-B frameworks, habit formation, or human-centered design methodologies.
• Experience working within multi-site healthcare operations, dialysis, chronic disease management, or value-based care models.
• Direct experience leading analytical workstreams or supervising analysts level teammates.

Essential Superpowers for Success

• Analytical Rigor & Data-Driven Mindset: Instinct to test hypotheses with data, measure what matters, and let empirical evidence guide program design and iteration.
• Bias for Action & Ownership: Thrives in white spaces; approaches complex ambiguity with proactive problem-solving, structured frameworks, and end-to-end accountability.
• Empathetic Influencer & Change Agent: Exceptional emotional intelligence (EQ) and communication skills to rally diverse stakeholders—from frontline technicians to executive leaders—around a shared patient mission.