Sr. Manager, Credit and Collections
Sonova AG
Summary
We are seeking an experienced and strategic Senior Manager, Credit & Collections to lead our credit risk management, accounts receivable, and collections operations. This role is responsible for protecting cash flow, minimizing credit risk and bad debt exposure, and creating efficient, customer-focused processes that support profitable growth. In this highly collaborative leadership role, you'll oversee credit and collections strategy, develop a high-performing team, manage key external partners, and work closely with Sales, Marketing, Finance, and other stakeholders to drive continuous improvement and strong business results.
Job description
What You'll Do
- Lead the end-to-end credit and collections function, including credit approvals, account reviews, collections strategy, dispute escalation, etc.
- Develop and continuously improve credit policies, procedures, controls, and operating guidelines to strengthen performance and reduce risk.
- Drive process improvement, simplification, and automation initiatives that enhance internal efficiency and the customer experience.
- Lead, coach, and develop credit and collections team members while establishing clear priorities, expectations, and accountability.
- Manage external service partners, including performance, KPIs, compliance, contracts, and overall credit and collections strategy.
- Evaluate customer creditworthiness, establish appropriate credit limits, and monitor portfolio risk using financial and payment data.
- Develop collection strategies that improve cash flow, reduce overdue receivables, and minimize write-offs while maintaining strong customer relationships.
- Partner with Sales, Marketing, Finance, and other teams to resolve complex billing disputes, deductions, and customer payment issues.
- Prepare and present reporting on accounts receivable performance, aging trends, credit risk, collections activity, bad debt exposure, and key performance indicators.
- Support month-end close, reserve analysis, audits, internal controls, and compliance requirements.
Qualifications
- Bachelor's Degree or equivalent experience, Master's degree or MBA preferred
- 10+ years of commercial credit and collections experience, including 5+ years of people leadership or team management experience.
- Strong knowledge of commercial credit analysis, accounts receivable, collections practices, customer risk assessment, and financial statement analysis.
- Proven experience developing credit policies, collection strategies, controls, KPIs, and process improvements.
- Strong leadership skills with demonstrated success coaching teams, managing performance, change management, and driving accountability.
- Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
- Strong analytical and decision-making abilities with the ability to effectively manage confidential and sensitive information.
- Advanced proficiency with Microsoft Excel and Microsoft Office.
- Experience with SAP, GetPaid, and Power BI required.
- Experience driving automation and technology-enabled improvements within credit and collections is preferred.
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Requirements
- Bachelor's Degree or equivalent experience
- Master's degree or MBA preferred
- 10+ years of commercial credit and collections experience
- 5+ years of people leadership or team management experience
- Strong knowledge of commercial credit analysis, accounts receivable, collections practices, customer risk assessment, and financial statement analysis
- Proven experience developing credit policies, collection strategies, controls, KPIs, and process improvements
- Strong leadership skills with demonstrated success coaching teams, managing performance, change management, and driving accountability
- Excellent communication, negotiation, conflict resolution, and stakeholder management skills
- Strong analytical and decision-making abilities
- Advanced proficiency with Microsoft Excel and Microsoft Office
- Experience with SAP, GetPaid, and Power BI required
- Experience driving automation and technology-enabled improvements within credit and collections is preferred
- Minimum 200Mb/sec download and 10Mb/sec upload internet connectivity
Benefits
- Medical, Dental & Vision
- Health Savings Account
- Health Reimbursement Account
- Flexible Spending Account
- Dependent Care Account
- Telehealth Options
- 401(k) Matching
- Life & AD&D Insurance
- Supplemental Life/AD&D
- Short & Long-Term Disability
- Accident & Hospital Indemnity
- Legal/ID Theft Assistance
- PTO & Paid Holidays
- Paid Parental Bonding Leave
- Employee Assistance Program
- Tuition Reimbursement
- Hearing Aid Discount
- Internal Career Growth
- Bonus Eligible
Company overview
Sonova Holding AG is a globally recognized Swiss medical device company specializing in innovative hearing care solutions. Founded in 1947 and headquartered in Stäfa, Switzerland, Sonova has established itself as one of the world's largest providers in the hearing care sector, holding approximately 24% of the global hearing aid market. The company operates through four core business divisions: Hearing Instruments, Audiological Care, Consumer Hearing, and Cochlear Implants. Sonova's diverse portfolio includes renowned brands such as Phonak, Unitron, Advanced Bionics, AudioNova, and licensed Sennheiser products. With over 17,990 employees worldwide, the company generates annual revenues exceeding CHF 3.6 billion and serves customers in more than 100 countries. Sonova's comprehensive offerings range from digital hearing aids and cochlear implants to wireless communication systems and professional audiological care services. As a component of the Swiss Market Index, Sonova maintains research facilities in Switzerland, Canada, and the United States, with manufacturing plants strategically located across Switzerland, China, and Vietnam. The company's mission centers on enabling people to experience the joy of hearing and live life without limitations through cutting-edge audio technology and comprehensive hearing care solutions.