Sr Manager, Credit & Collections

Job Summary

The Senior Manager, Credit & Collections is responsible for overseeing the company's credit risk exposure by improving invoice collection, reducing deductions and minimizing open items aged over 90 days. The role will drive operational efficiencies within the Credit & Collections department by driving SAP system integration & automation, setting appropriate credit limits and custom categorization. The role is responsible for developing team members, setting credit policies and ensuring standard operating procedures (SOP) are up to date. The Sr. Manager will drive continuous improvement by setting and monitoring KPI's and metrics in conjunction with the department head. This role will collaborate with customer service to improve order entry & billing, dispute resolution, and cross functional process improvement.

Responsibilities

• Responsible for overall A/R performance for all customer accounts.
• Review A/R aging with team members and resolve excessive past due transactions.
• Minimize past due exposure, ensure adherence to payment terms while limiting bad debt, maximizing sales and building customer relationships.
• Partner with Sales and Customer Service personnel to resolve billing disputes and customer issues adversely impacting timely collections.
• Manage, lead, motivate and develop team members through effective leadership, coaching and training.
• Minimize deduction balances with wholesalers and work directly with Chargeback Manager & Team leads to minimize chargeback deductions and improve deduction collection.
• Complete performance management process, including goal setting and defining KPIs & metrics in accordance with overall department objectives.
• Hire, train and develop new talent for vacant positions.
• Assume role as subject matter expert of SAP Collections Module and Dispute Module.
• Support A/R management with the business process improvement design and implementations.
• Review and approve non-chargeback credits, Returns, pricing, shortages and refund checks.
• Execute decisions for problem solving, pricing discrepancies, return goods, credit limitations, credit hold shipments, and negotiate payment settlements.
• Manage the development and maintenance of process documentation.
• Support various audit and controlling tasks as required.
• Monitor the releases, cancellation, and pending orders that have been held due to credit limits and / or delinquency status.
• Support A/R management with key initiatives and special projects as needed.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Job Requirements

• Bachelor's degree with 8+ years' related experience (Commercial Credit & Collections); or at least 10 years of related experience, if no bachelor's degree.
• Experience in pharmaceutical, medical device or related healthcare industry experience is a plus.
• 3+ years' experience in a managerial or supervisory role.
• Extensive computer skills and working with databases (preferably within the SAP environment) are required. Formal SAP training a plus.
• Experience managing SAP billing and customer hierarchies.
• Intermediate skill set with MS Office (Excel, Word).
• Strong written and verbal communication skills.
• Excellent organization and follow-through skills.
• Analytical problem-solving and customer account reconciliation skills.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
• The Company's primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.