Sr Manager, Process Improvement Engineer
West Pharmaceutical Services
Summary
The Sr. Manager Process Improvement Engineering leads, coordinates and directs the Engineering/Production process as well as project portfolio. This role is responsible for meeting objectives related to developing projects, validation activities and supporting production team. This role is key in delivering the overall vision, constantly initiating improvements to ensure processes meet present and future requirements in terms of quality, HSE, growth, flexibility and cost improvement. Provides a high level of leadership for the engineering/production process team and assures acquisition of best talent and performance.
Job description
Job Summary
The Sr. Manager Process Improvement Engineering leads, coordinates and directs the Engineering/Production process as well as project portfolio. This role is responsible for meeting objectives related to developing projects, validation activities and supporting production team. This role is key in delivering the overall vision, constantly initiating improvements to ensure processes meet present and future requirements in terms of quality, HSE, growth, flexibility and cost improvement. Provides a high level of leadership for the engineering/production process team and assures acquisition of best talent and performance.
Essential Duties and Responsibilities
- Lead process engineering efforts to improve manufacturing reliability, reduce technical downtime, minimize material variance, improve process capability, and increase equipment utilization, with particular emphasis on critical manufacturing bottlenecks.
- Drive collaboration and shared accountability across Operations, Maintenance, Quality, and Engineering to rapidly resolve production issues, eliminate recurring failures, and improve service reliability.
- Provide hands-on technical leadership and timely escalation support for complex manufacturing issues, ensuring rapid problem resolution, effective countermeasures, and minimal disruption to production.
- Establish and manage measurable engineering performance indicators, including technical downtime, material variance, scrap, process stability, and equipment performance.
- Lead disciplined root cause analysis and continuous improvement activities using Lean, Six Sigma, A3, PDCA, and Kata methodologies to eliminate chronic manufacturing losses and verify the effectiveness of corrective actions.
- Establish clear priorities, milestones, and accountability for engineering initiatives.
- Develop and strengthen the technical capabilities of process engineers and process technicians through coaching, standardized troubleshooting methods, knowledge transfer, and structured development plans.
- Lead and support strategic process improvements, equipment modernization, technology implementation, and manufacturing optimization initiatives.
- Ensure manufacturing processes remain capable, controlled, and compliant with applicable cGMP, validation, change control, quality, and contamination control requirements while driving continuous improvement.
Education
Bachelor's Degree in Engineering or related field required. Master's Degree in Manufacturing, Engineering or Applied Sciences preferred.
Work Experience
Minimum 7 years experience in team management, project management, IT, statistical tools, and quality.
Preferred Knowledge, Skills and Abilities
- English skills.
- Knowledge of large-scale manufacturing (cost, lead time).
- Knowledge of the different processes implemented in the plant.
- Analytical skills.
- Leadership, managerial and interpersonal skills.
- Able to be aware of all relevant SOPs as per Company policy.
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target.
- Able to comply with the company's safety policy at all times.
- Able to comply with the company's quality policy at all times.
Travel Requirements
10%: Up to 26 business days per year.
Requirements
- Bachelor's Degree in Engineering or related field required
- Minimum 7 years experience in team management, project management, IT, statistical tools, and quality
- English skills
- Knowledge of large-scale manufacturing (cost, lead time)
- Knowledge of the different processes implemented in the plant
- Analytical skills
- Leadership, managerial and interpersonal skills
- Awareness of relevant SOPs per Company policy
- Support and contribute in Lean Sigma programs
- Comply with company safety policy
- Comply with company quality policy
Benefits
- Health Insurance
- Paid Time Off
- Tuition Assistance
- Leadership Development
- Performance-Based Bonuses
- Service Recognition
- Employee Appreciation Initiatives
- Volunteer Programs
- Global Career Opportunities
Company overview
West Pharmaceutical Services, Inc. is a global leader in the design and manufacture of innovative, high-quality injectable pharmaceutical packaging and delivery systems. Founded in 1923 and headquartered in Exton, Pennsylvania, the company serves as a trusted partner to both established and emerging drug developers, ensuring the safe, effective containment and delivery of life-saving and life-enhancing medicines for patients worldwide. With approximately 10,000 team members across 50 sites globally, West delivers billions of components and devices annually, supporting pharmaceutical companies in their mission to bring critical therapies to market. The company operates as a publicly traded entity on the New York Stock Exchange (NYSE: WST) and is included in the S&P 500 index, generating approximately $2.95 billion in net sales in fiscal year 2023. West specializes in pharmaceutical packaging systems and delivery systems, focusing on injectable drug containment solutions that meet stringent regulatory requirements and quality standards.