Sr Manager, Revenue Operations (ROPS)

General Purpose of the Job

The Senior Manager, Analytics & Strategy serves as a critical strategic partner and analytics leader within Field Revenue Operations (ROPS) (Team Torchlight). This role is designed to lead high-impact strategic Reporting and Analysis portfolios across our Patient Education and Admissions operational domains, translating executive-level business priorities into structured analytical roadmaps, actionable operational insights, and measurable business outcomes. Operating with a strong emphasis on strategic business partnership and structured problem solving, the Senior Manager bridges complex data systems and operational execution. This leader directs and mentors a team of Analytics Managers and Analysts, partnering closely with Field Revenue Operations leadership to influence key drivers of dialysis patient intake, coverage stability, and operational efficiency.

Essential Duties & Responsibilities

• Partner with senior operational stakeholders (Directors, VPs, GVPs) to identify high-leverage business opportunities and translate ambiguous operational challenges into structured, hypothesis-driven analytical projects.
• Lead strategic storytelling and executive communications, synthesizing multi-layered data into clear executive narratives, decision frameworks, and prioritized recommendations for senior leadership forums.
• Drive prioritization across workstreams to ensure team priorities are aligned with core multi-year strategic objectives and new emerging opportunities.
• Oversee the end-to-end delivery of advanced analytics, performance scorecards, predictive models, and pilot measurement frameworks across assigned lanes.
• Drive operational rigor in evaluating strategic growth levers, including referral dynamics, conversion funnels, and payer mix opportunities.
• Establish robust measurement plans to track the efficacy of operational pilots and policy changes.
• Cultivate a high-performing, engaged, and collaborative team culture across remote and in-person teammates.
• Coach and develop frontline Analytics Managers on people leadership, capacity planning, delegation, stakeholder management, and performance enablement.
• Guide analysts and senior analysts in professional development, analytical methodology, structured problem-solving frameworks, and executive presentation skills.
• Lead talent reviews, quarterly competency assessments, career conversations, and onboarding for team members.
• Serve as the strategic liaison between Field Revenue Operations analytics and enterprise partners, including but not limited to Insurance Management Team, Guest Services, Finance, and data/tech partner teams.
• Lead change management efforts to operationalize analytical insights and embed data-driven tools and dashboards into frontline operational workflows.
• Facilitate cross-lane working groups and collaborative planning sessions during team gatherings and Village-wide analyst forums.
• Champion zero-defect analytical rigor, ensuring quality assurance protocols are maintained across all recurring models, dashboards, and executive deliverables.
• Partner with technical leads to support modern data infrastructure transitions (e.g., Enterprise Data Warehouse, Tableau transformation) and sunset legacy, manual reporting processes.

Qualifications & Competencies

Minimum Requirements

• Education: Bachelor’s degree in Business Administration, Economics, Engineering, Mathematics, Finance, Healthcare Administration, or related quantitative/analytical field.
• Experience: 5+ years of progressive experience in business analytics, management consulting, corporate strategy, or operational analytics.
• People Leadership: Demonstrated experience managing and developing teammates (minimum 1–2+ years of direct people management experience).
• Problem Solving & Storytelling: Proven mastery of hypothesis-driven problem solving, structured communications and executive data storytelling.
• Stakeholder Management: Exceptional interpersonal and influencing skills with a proven track record of partnering effectively with senior executives and cross-functional teams.

Preferred Qualifications

• Experience within healthcare operations, healthcare payer/provider dynamics, or commercial growth strategy.
• Experience operating in a manager-of-managers capacity or leading distributed/hybrid analytics teams.
• Hands-on familiarity with SQL, enterprise BI architectures, and agile project management tools (e.g., JIRA).

Work Environment & Travel Expectations

Location: Denver, Colorado highly preferred; remote location considered for exceptional candidates. Travel: Up to 10–15% travel required for remote candidates to participate in quarterly in-person team offsites, leadership planning sessions, and company-wide gatherings.